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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	125
Version:	v2022-06-08
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# of Questions views:	28915
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Exam Question List: Question 1: Note: This question is part of a series of questions that pr...; Question 2: You send surveys to customers who have opened cases within t...; Question 3: Note: This question is part of a series of questions that pr...; Question 4: You are implementing Dynamics 365 for Customer Service. You ...; Question 5: You are a Dynamics 365 for Customer Service administrator. Y...; Question 6: Customer service representatives are not able to manually ad...; Question 7: Note: This question is part of a series of questions that pr...; Question 8: You are a Dynamics 365 for Customer Service administrator. Y...; Question 9: Drag and Drop Question You make a phone call regarding an ex...; Question 10: You are working as a functional consultant for Dynamics 365 ...; Question 11: You are configuring a single business process flow in Dynami...; Question 12: Drag and Drop Question You are customizing a Dynamics 365 fo...; Question 13: Note: This question is part of a series of questions that pr...; Question 14: You are configuring a Dynamics 365 for Customer Service inst...; Question 15: You make a phone call regarding an existing case record. You...; Question 16: You are a Dynamics 365 system administrator. Your customer s...; Question 17: You are a customer service manager for a company using Dynam...; Question 18: You need to select the feature for each parameter. Which fea...; Question 19: Drag and Drop Question You are a Dynamics 365 system adminis...; Question 20: Drag and Drop Question You are an Omnichannel supervisor for...; Question 21: Hotspot Question You are using Dynamics 365 for Customer Ser...; Question 22: You are a Dynamics 365 for Customer Service administrator. M...; Question 23: A company implements Dynamics 365 for Customer Service. You ...; Question 24: You are creating a new survey with the Voice of the Customer...; Question 25: You are a customer service representative using Dynamics 365...; Question 26: You need to configure the options for the schedule. Which op...; Question 27: Note: This question is part of a series of questions that pr...; Question 28: You are a Dynamics 365 for Customer Service administrator. Y...; Question 29: Note: This question is part of a series of questions that pr...; Question 30: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 31: You are a Dynamics 365 for Customer Service administrator cr...; Question 32: You are a Dynamics 365 for Customer Service administrator. Y...; Question 33: A company uses Dynamics 365 for Customer Service. A case in ...; Question 34: You are a customer service representative working with cases...; Question 35: You are a Dynamics 365 forCustomer Service administrator. Yo...; Question 36: You use Dynamics 365 for Customer Service. You need to creat...; Question 37: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 38: You implement the Unified Service Desk (USD). You plan to im...; Question 39: You plan to create surveys for a multinational company that ...; Question 40: You are a Dynamics 365 for Customer Service administrator. Y...; Question 41: A client plans to implement a case resolution process. Which...; Question 42: You plan to deploy Unified Service Desk (USD). You need to i...; Question 43: Hotspot Question You must set up the following: - A work str...; Question 44: Note: This question is part of a series of questions that pr...; Question 45: You use Dynamics 365 for Customer Service. You need to merge...; Question 46: You are a Dynamics 365 for Customer Service administrator. Y...; Question 47: You are a Dynamics 365 for Customer Service administrator cr...; Question 48: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 49: A customer has three cases in process and two cases for the ...; Question 50: You are creating a survey using Voice of the Customer. You n...; Question 51: You are using Dynamics 365 Customer Service. You are viewing...; Question 52: You are a Dynamics 365 for Customer Service administrator. Y...; Question 53: You manage Dynamics 365 for Customer Service. You need to cr...; Question 54: You are a Dynamics 365 for Customer Service administrator. Y...; Question 55: You are a Dynamics 365 for Customer Service administrator cr...; Question 56: You create a new case that is associated to a service level ...; Question 57: You are implementing Omnichannel for Customer Service for a ...; Question 58: You manage a Microsoft Dynamics 365 deployment for Contoso, ...; Question 59: Note: This question is part of a series of questions that pr...; Question 60: You have a Microsoft Dynamics 365 environment. You implement...; Question 61: Note: This question is part of a series of questions that pr...; Question 62: A company implements Dynamics 365 for Customer Service. Whic...; Question 63: You need to select which setting needs to be configured for ...; Question 64: A company uses Dynamics 365 Customer Service. You are config...; Question 65: You are a Dynamics 365 for Customer Service administrator cr...; Question 66: You are a system administrator for Dynamics 365 for Customer...; Question 67: You are implementing Dynamics 365 for Customer Service. You ...; Question 68: You are a Dynamics 365 for Customer Service administrator. Y...; Question 69: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 70: You create and activate an entitlement for a customer. The e...; Question 71: You are a customer service manager using Dynamics 365 for Cu...; Question 72: Hotspot Question A client plans to implement a case resoluti...; Question 73: You are creating an interactive service hub dashboard. You n...; Question 74: Hotspot Question You are a Dynamics 365 for Customer Service...; Question 75: Note: This question is part of a series of questions that pr...; Question 76: You are configuring a Dynamics 365 for Customer Service inst...; Question 77: You pick a case from a queue. You determine that you cannot ...; Question 78: You need to create the SLAs. Which three SLAs should you cre...; Question 79: You are a Dynamics 365 Customer Service administrator. You a...; Question 80: You are a Dynamics 365 for Customer Service administrator cr...; Question 81: You are customizing a Dynamics 365 for Customer Service impl...; Question 82: You are a system administrator for Dynamics 365 for Customer...; Question 83: Which three actions can you perform by using editable grids?...; Question 84: Hotspot Question A company uses Dynamics 365 for Customer Se...; Question 85: A customer service organization plans to implement knowledge...; Question 86: You manage a Dynamics 365 for Customer Service environment. ...; Question 87: You are customizing a Dynamics 365 Customer Service implemen...; Question 88: You need to search for answers to customer claims. Which typ...; Question 89: You are a Dynamics 365 for Customer Service administrator. Y...; Question 90: You manage Dynamics 365 for Customer Service. You need to co...; Question 91: You are a Dynamics 365 for Customer Service administrator. Y...; Question 92: Hotspot Question You are a customer service representative w...; Question 93: You need to ensure that claim disputes conform to the define...; Question 94: Note: This question is part of a series of questions that pr...; Question 95: You are a customer service manager for a company using Dynam...; Question 96: You are using Dynamics 365 for Customer Service. You have ex...; Question 97: You are configuring a single business process flow in Dynami...; Question 98: Note: This question is part of a series of questions that pr...; Question 99: You are a Dynamics 365 for Customer Service administrator. M...; Question 100: You are a Dynamics 365 for Customer Service administrator. Y...; Question 101: You create a service level agreement (SLA) that wilt fail af...; Question 102: You are a customer service representative using Dynamics 365...; Question 103: Which three statements regarding Voice of The Customer are t...; Question 104: You need to create and configure objects to support the requ...; Question 105: You are a Dynamics 365 for Customer Service administrator. T...; Question 106: You release an item from a queue. What is the outcome?...; Question 107: You view the interactive dashboard in the Microsoft Dynamics...; Question 108: You are creating a survey using Voice of the Customer. You n...; Question 109: You are a Dynamics 365 for Customer Service administrator cr...; Question 110: A company is implementing Omnichannel for Customer Service. ...; Question 111: You manage Dynamics 365 for Customer Service. You need to cr...; Question 112: You need to configure the system to notify managers about un...; Question 113: You need to enable the Map view for the schedule board. What...; Question 114: You are a system administrator for Dynamics 365 for Customer...; Question 115: A company has the following business units: * Call center * ...; Question 116: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 117: A company implements Dynamics 365 for Customer Service. Whic...; Question 118: You are a system administrator for Dynamics 365 for Customer...; Question 119: You need to identify which actions are available in an enhan...; Question 120: You are a Dynamics 365 for Customer Service administrator. Y...; Question 121: A company implements Dynamics 365 for Customer Service. You ...; Question 122: Note: This question is part of a series of questions that pr...; Question 123: A company uses Dynamics 365 for Customer Service. You need t...; Question 124: You are a Dynamics 365 for Customer Service administrator cr...; Question 125: You plan to create an entitlement template. You need to iden...

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