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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	56
Version:	v2021-07-30
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# of Questions views:	29792
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Exam Question List: Question 1: You are deploying a Unified Service Desk (USD) application. ...; Question 2: Hotspot Question You use Dynamics 365 for Customer Service. ...; Question 3: Hotspot Question You are a customer service representative w...; Question 4: You have an entitlement that allows 15 cases to be opened by...; Question 5: You are a customer service manager using Dynamics 365 for Cu...; Question 6: You are a Dynamics 365 for Customer Service administrator cr...; Question 7: Note: This question is part of a series of questions that pr...; Question 8: You manage a Dynamics 365 for Customer Service environment. ...; Question 9: You plan to create surveys for a multinational company that ...; Question 10: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 11: You create a service-level agreement (SLA). For which two of...; Question 12: You are helping a company implement Power Virtual Agents wit...; Question 13: Which three statements regarding Voice of The Customer are t...; Question 14: You are a Dynamics 365 Customer Service administrator. You a...; Question 15: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 16: You create an entitlement for a customer. In the channels se...; Question 17: Drag and Drop Question A company uses Dynamics 365 Customer ...; Question 18: You have a Microsoft Dynamics 365 environment that has no cu...; Question 19: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 20: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 21: You create a queue and assign it to a team. Which type of qu...; Question 22: Drag and Drop Question You are a customer service representa...; Question 23: You are creating a survey using Voice of the Customer. You n...; Question 24: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 25: You are using Dynamics 365 for Customer Service. You need to...; Question 26: A company uses Dynamics 365 Customer Service. You are config...; Question 27: Hotspot Question You need to configure each escalation scena...; Question 28: You have a Microsoft Dynamics 365 environment. You implement...; Question 29: Drag and Drop Question You are customizing a Dynamics 365 Cu...; Question 30: Hotspot Question You are using Dynamics 365 Customer Service...; Question 31: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 32: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 33: You need to enable the Map view for the schedule board. What...; Question 34: A company implements Dynamics 365 for Customer Service. You ...; Question 35: You are a customer service manager for a company using Dynam...; Question 36: Drag and Drop Question A customer uses Dynamics 365 for Cust...; Question 37: You have a Microsoft Dynamics 365 environment that has no cu...; Question 38: You implement the Unified Service Desk (USD). You plan to im...; Question 39: Note: This question is part of a series of questions that pr...; Question 40: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 41: Hotspot Question You are a Dynamics 365 for Customer Service...; Question 42: You are creating an interactive service hub dashboard. You n...; Question 43: Which two statements regarding case routing are true? Each c...; Question 44: Hotspot Question A client plans to implement a case resoluti...; Question 45: You need to identify which actions are available in an enhan...; Question 46: You need to implement Microsoft Power BI to analyze and visu...; Question 47: You use Dynamics 365 for Customer Service. You need to creat...; Question 48: Note: This question is part of a series of questions that pr...; Question 49: A user named User1 creates a knowledge base article. No othe...; Question 50: Which of the following capabilities is only available when u...; Question 51: Your organization plans to use Microsoft Power BI to access ...; Question 52: Note: This question is part of a series of questions that pr...; Question 53: Hotspot Question You are a Dynamics 365 for Customer Service...; Question 54: You pick a case from a queue. You determine that you cannot ...; Question 55: What are Field Service Agreements?...; Question 56: You are a system administrator for Dynamics 365 for Customer...

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