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Exam Code:MB-230
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:Microsoft
Free Question Number:139
Version:v2025-09-05
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Exam Question List
Question 1: You are a functional consultant for a Dynamics 365 Customer ...
Question 2: You are a Dynamics 365 system administrator. Your customer s...
Question 3: A customer has a Customer Service deployment. The customer n...
Question 4: You are implementing Omnichannel for Customer Service. The c...
Question 5: A company uses Dynamics 365 Customer Service. The schedule s...
Question 6: You use Dynamics 365 Customer Service to manage cases. You n...
Question 7: You are implementing Omnichannel for Customer Service for a ...
Question 8: You need to configure the correct settings. Which settings s...
Question 9: A company has satellite offices that service local areas. Ea...
Question 10: You need to create an entitlement template. In System Settin...
Question 11: You are an Omnichannel supervisor for a company. The manager...
Question 12: A company is implementing Omnichannel for Customer Service. ...
Question 13: A midsize service company provides clients with various serv...
Question 14: You are a Dynamics 365 for Customer Service administrator. M...
Question 15: What should managers use to perform weekly reviews with case...
Question 16: You need to implement service-level agreements. Which type o...
Question 17: You are customizing an Omnichannel for Customer Service impl...
Question 18: A customer has three cases in process and two cases for the ...
Question 19: You need to meet the automatic case creation requirements. W...
Question 20: You are a Dynamics 365 Customer Service representative. You ...
Question 21: A company implements Customer Service You enable Customer Se...
Question 22: You are using Dynamics 365 for Customer Service. You need to...
Question 23: You need to identify the productivity tools to use for the a...
Question 24: A company uses Customer Service. The company plans to enable...
Question 25: You are a customer service representative using Dynamics 365...
Question 26: You are a customer service manager for a company using Dynam...
Question 27: You make a phone call regarding an existing case record. You...
Question 28: You need to create a new agent script for the agents. Which ...
Question 29: You are customizing an Omnichannel for Customer Service impl...
Question 30: You are configuring a single business process flow in Dynami...
Question 31: You are customizing an Omnichannel for Customer Service impl...
Question 32: A company is evaluating Dynamics 365 Customer Service Insigh...
Question 33: You need to set up users with permissions to use the digital...
Question 34: A company implements Dynamics 365 for Customer Service. Whic...
Question 35: A company uses Omnichannel for Customer Service. The company...
Question 36: A company implements Dynamics 365 Customer Service. You are ...
Question 37: You are a Dynamics 365 for Customer Service administrator. Y...
Question 38: A customer uses Dynamics 365 for Customer Service. Customer ...
Question 39: You are an Omnichannel supervisor for an inbound call center...
Question 40: You are a Dynamics 365 administrator. You want to set up a c...
Question 41: You need to configure the SMS workstream. What should you us...
Question 42: You are a Dynamics 365 Customer Service system administrator...
Question 43: You are a system administrator for Dynamics 365 Customer Ser...
Question 44: You use Dynamics 365 for Customer Service. You need to creat...
Question 45: You are configuring Dynamics 365 Customer Service. Child cas...
Question 46: Note: This question is part of a series of questions that pr...
Question 47: You work for a pharmaceutical company that distributes vacci...
Question 48: You are a Dynamics 365 Customer Service administrator. You n...
Question 49: You configure Dynamics 365 Customer Service. Managers requir...
Question 50: You are using Dynamics 365 Customer Service. You are viewing...
Question 51: You are implementing Omnichannel for Customer Service for a ...
Question 52: You are a Dynamics 365 for Customer Service administrator. T...
Question 53: You are an administrator of a Dynamics 365 Customer Service ...
Question 54: You are customizing an Omnichannel for Customer Service impl...
Question 55: A company uses Dynamics 365 Customer Service. The company pu...
Question 56: A company uses Dynamics 365 Customer Service. Agents provide...
Question 57: Note; This question is part of a series of questions that pr...
Question 58: An organization uses Dynamics 365 Customer Service. The cust...
Question 59: A company enables custom context variables on a chat widget....
Question 60: A client wants to use the knowledge base in Dynamics 365 Cus...
Question 61: You implement Dynamics 365 Customer Service for a call cente...
Question 62: You are creating an external-facing portal that uses capabil...
Question 63: A credit card company uses Dynamics 365 Customer Service. Ag...
Question 64: You are a help desk support representative using Dynamics 36...
Question 65: You are a Dynamics 365 for Customer Service administrator cr...
Question 66: You need to select the steps to create a new macro that will...
Question 67: You are customizing a Dynamics 36S Customer Service implemen...
Question 68: Note: This question is part of a series of questions that pr...
Question 69: You are a Dynamics 365 system administrator. The customer se...
Question 70: You are a customer service manager. You define an enhanced s...
Question 71: A company uses Dynamics 365 Customer Service. You are config...
Question 72: A customer needs to know how data from third-party applicati...
Question 73: You use Dynamics 365 for Customer Service administrator. You...
Question 74: A company uses Dynamics 365 Customer Voice. The company requ...
Question 75: Note: This question is part of a series of questions that pr...
Question 76: A company is implementing a customized app that will automat...
Question 77: You need to choose the appropriate actions when using the kn...
Question 78: You are a Dynamics 365 for Customer Service administrator. Y...
Question 79: You are implementing a new channel within Omnichannel. You n...
Question 80: You are a Dynamics 365 Customer Service administrator. You c...
Question 81: You view the interactive dashboard in the Microsoft Dynamics...
Question 82: A company uses Dynamics 365 Customer Service. The manufactur...
Question 83: You need to enable relevance search for the custom entity. W...
Question 84: You are implementing Omnichannel for Customer Service for a ...
Question 85: A company has a service level agreement (SLA) that they will...
Question 86: Note: This question is part of a series of questions that pr...
Question 87: You need to ensure that an appropriate resource for sick app...
Question 88: You are a Dynamics 365 Customer Service administrator. You a...
Question 89: Note: This question is part of a series of questions that pr...
Question 90: You are creating a virtual agent to handle common customer i...
Question 91: A company uses Dynamics 365 Customer Service. Help desk repr...
Question 92: An electrical engineering company is implementing Dynamics 3...
Question 93: Note: This question is part of a series of questions that pr...
Question 94: You are implementing Dynamics 365 for Customer Service. You ...
Question 95: You are a Microsoft Dynamics 365 for Customer Service admini...
Question 96: A customer service manager wants to find out how agents desc...
Question 97: A company uses Dynamics 365 Customer Service. A user is conf...
Question 98: You send surveys to customers who have opened cases within t...
Question 99: Note: This question is part of a series of questions that pr...
Question 100: A company uses Dynamics 365 Customer Service. The company in...
Question 101: You need to configure the system so that an email is sent to...
Question 102: A company is implementing Omnichannel for Dynamics 365 Custo...
Question 103: You need to configure security roles for Dynamics 365 Connec...
Question 104: You need to create the dashboards. Which dashboard types sho...
Question 105: You manage a Dynamics 365 for Customer Service environment. ...
Question 106: Your company uses Dynamics 365 Customer Service. The company...
Question 107: You need to add the confirmation step for cases. What should...
Question 108: You are customizing a Dynamics 365 for Customer Service impl...
Question 109: You need to set up the system for cases going to supervisors...
Question 110: A company uses Dynamics 365 Customer Service. The app is sha...
Question 111: You manage Dynamics 365 for Customer Service. You need to co...
Question 112: A company deploys Dynamics 365 Customer Service. A service m...
Question 113: A company manufactures installs, and maintains residential w...
Question 114: A company is implementing Dynamics 365 Customer Service. The...
Question 115: You are a Dynamics 365 for Customer Service administrator. Y...
Question 116: You are using Dynamics 365 Customer Service. You need to ens...
Question 117: Customer service agents do not have access to Customer Servi...
Question 118: You are a Dynamics 365 Customer Service administrator. You a...
Question 119: You need to assign the minimum required security roles to a ...
Question 120: Note: This question is part of a series of questions that pr...
Question 121: A customer service organization plans to implement knowledge...
Question 122: A customer service manager needs a new business process flow...
Question 123: You are a system administrator for Dynamics 365 for Customer...
Question 124: You are a Dynamics 365 for Customer Service administrator. Y...
Question 125: You are a Dynamics 365 Customer Service administrator. Users...
Question 126: A Dynamics 365 Customer Service organization uses routing ru...
Question 127: A company uses Dynamics 365 Customer Service. Managers state...
Question 128: You need to add SLA timers to the Case form. Which two optio...
Question 129: A company closes the business each year for nine business da...
Question 130: You are a customer service schedule administrator. A custome...
Question 131: You need to select which setting needs to be configured for ...
Question 132: You are a customer service representative working with cases...
Question 133: A company is Implementing Dynamics 365 Customer Service and ...
Question 134: You are a Dynamics 365 for Customer Service administrator. Y...
Question 135: You use multiple workspaces within Dynamics 365 Customer Ser...
Question 136: A company implements Dynamics 365 for Customer Service. You ...
Question 137: You are a Dynamics 365 system administrator. The customer se...
Question 138: You need to ensure that claim disputes conform to the define...
Question 139: A company implements Dynamics 365 Customer Voice. When the c...