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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	139
Version:	v2025-09-05
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# of Questions views:	2201
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Exam Question List: Question 1: You are a functional consultant for a Dynamics 365 Customer ...; Question 2: You are a Dynamics 365 system administrator. Your customer s...; Question 3: A customer has a Customer Service deployment. The customer n...; Question 4: You are implementing Omnichannel for Customer Service. The c...; Question 5: A company uses Dynamics 365 Customer Service. The schedule s...; Question 6: You use Dynamics 365 Customer Service to manage cases. You n...; Question 7: You are implementing Omnichannel for Customer Service for a ...; Question 8: You need to configure the correct settings. Which settings s...; Question 9: A company has satellite offices that service local areas. Ea...; Question 10: You need to create an entitlement template. In System Settin...; Question 11: You are an Omnichannel supervisor for a company. The manager...; Question 12: A company is implementing Omnichannel for Customer Service. ...; Question 13: A midsize service company provides clients with various serv...; Question 14: You are a Dynamics 365 for Customer Service administrator. M...; Question 15: What should managers use to perform weekly reviews with case...; Question 16: You need to implement service-level agreements. Which type o...; Question 17: You are customizing an Omnichannel for Customer Service impl...; Question 18: A customer has three cases in process and two cases for the ...; Question 19: You need to meet the automatic case creation requirements. W...; Question 20: You are a Dynamics 365 Customer Service representative. You ...; Question 21: A company implements Customer Service You enable Customer Se...; Question 22: You are using Dynamics 365 for Customer Service. You need to...; Question 23: You need to identify the productivity tools to use for the a...; Question 24: A company uses Customer Service. The company plans to enable...; Question 25: You are a customer service representative using Dynamics 365...; Question 26: You are a customer service manager for a company using Dynam...; Question 27: You make a phone call regarding an existing case record. You...; Question 28: You need to create a new agent script for the agents. Which ...; Question 29: You are customizing an Omnichannel for Customer Service impl...; Question 30: You are configuring a single business process flow in Dynami...; Question 31: You are customizing an Omnichannel for Customer Service impl...; Question 32: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 33: You need to set up users with permissions to use the digital...; Question 34: A company implements Dynamics 365 for Customer Service. Whic...; Question 35: A company uses Omnichannel for Customer Service. The company...; Question 36: A company implements Dynamics 365 Customer Service. You are ...; Question 37: You are a Dynamics 365 for Customer Service administrator. Y...; Question 38: A customer uses Dynamics 365 for Customer Service. Customer ...; Question 39: You are an Omnichannel supervisor for an inbound call center...; Question 40: You are a Dynamics 365 administrator. You want to set up a c...; Question 41: You need to configure the SMS workstream. What should you us...; Question 42: You are a Dynamics 365 Customer Service system administrator...; Question 43: You are a system administrator for Dynamics 365 Customer Ser...; Question 44: You use Dynamics 365 for Customer Service. You need to creat...; Question 45: You are configuring Dynamics 365 Customer Service. Child cas...; Question 46: Note: This question is part of a series of questions that pr...; Question 47: You work for a pharmaceutical company that distributes vacci...; Question 48: You are a Dynamics 365 Customer Service administrator. You n...; Question 49: You configure Dynamics 365 Customer Service. Managers requir...; Question 50: You are using Dynamics 365 Customer Service. You are viewing...; Question 51: You are implementing Omnichannel for Customer Service for a ...; Question 52: You are a Dynamics 365 for Customer Service administrator. T...; Question 53: You are an administrator of a Dynamics 365 Customer Service ...; Question 54: You are customizing an Omnichannel for Customer Service impl...; Question 55: A company uses Dynamics 365 Customer Service. The company pu...; Question 56: A company uses Dynamics 365 Customer Service. Agents provide...; Question 57: Note; This question is part of a series of questions that pr...; Question 58: An organization uses Dynamics 365 Customer Service. The cust...; Question 59: A company enables custom context variables on a chat widget....; Question 60: A client wants to use the knowledge base in Dynamics 365 Cus...; Question 61: You implement Dynamics 365 Customer Service for a call cente...; Question 62: You are creating an external-facing portal that uses capabil...; Question 63: A credit card company uses Dynamics 365 Customer Service. Ag...; Question 64: You are a help desk support representative using Dynamics 36...; Question 65: You are a Dynamics 365 for Customer Service administrator cr...; Question 66: You need to select the steps to create a new macro that will...; Question 67: You are customizing a Dynamics 36S Customer Service implemen...; Question 68: Note: This question is part of a series of questions that pr...; Question 69: You are a Dynamics 365 system administrator. The customer se...; Question 70: You are a customer service manager. You define an enhanced s...; Question 71: A company uses Dynamics 365 Customer Service. You are config...; Question 72: A customer needs to know how data from third-party applicati...; Question 73: You use Dynamics 365 for Customer Service administrator. You...; Question 74: A company uses Dynamics 365 Customer Voice. The company requ...; Question 75: Note: This question is part of a series of questions that pr...; Question 76: A company is implementing a customized app that will automat...; Question 77: You need to choose the appropriate actions when using the kn...; Question 78: You are a Dynamics 365 for Customer Service administrator. Y...; Question 79: You are implementing a new channel within Omnichannel. You n...; Question 80: You are a Dynamics 365 Customer Service administrator. You c...; Question 81: You view the interactive dashboard in the Microsoft Dynamics...; Question 82: A company uses Dynamics 365 Customer Service. The manufactur...; Question 83: You need to enable relevance search for the custom entity. W...; Question 84: You are implementing Omnichannel for Customer Service for a ...; Question 85: A company has a service level agreement (SLA) that they will...; Question 86: Note: This question is part of a series of questions that pr...; Question 87: You need to ensure that an appropriate resource for sick app...; Question 88: You are a Dynamics 365 Customer Service administrator. You a...; Question 89: Note: This question is part of a series of questions that pr...; Question 90: You are creating a virtual agent to handle common customer i...; Question 91: A company uses Dynamics 365 Customer Service. Help desk repr...; Question 92: An electrical engineering company is implementing Dynamics 3...; Question 93: Note: This question is part of a series of questions that pr...; Question 94: You are implementing Dynamics 365 for Customer Service. You ...; Question 95: You are a Microsoft Dynamics 365 for Customer Service admini...; Question 96: A customer service manager wants to find out how agents desc...; Question 97: A company uses Dynamics 365 Customer Service. A user is conf...; Question 98: You send surveys to customers who have opened cases within t...; Question 99: Note: This question is part of a series of questions that pr...; Question 100: A company uses Dynamics 365 Customer Service. The company in...; Question 101: You need to configure the system so that an email is sent to...; Question 102: A company is implementing Omnichannel for Dynamics 365 Custo...; Question 103: You need to configure security roles for Dynamics 365 Connec...; Question 104: You need to create the dashboards. Which dashboard types sho...; Question 105: You manage a Dynamics 365 for Customer Service environment. ...; Question 106: Your company uses Dynamics 365 Customer Service. The company...; Question 107: You need to add the confirmation step for cases. What should...; Question 108: You are customizing a Dynamics 365 for Customer Service impl...; Question 109: You need to set up the system for cases going to supervisors...; Question 110: A company uses Dynamics 365 Customer Service. The app is sha...; Question 111: You manage Dynamics 365 for Customer Service. You need to co...; Question 112: A company deploys Dynamics 365 Customer Service. A service m...; Question 113: A company manufactures installs, and maintains residential w...; Question 114: A company is implementing Dynamics 365 Customer Service. The...; Question 115: You are a Dynamics 365 for Customer Service administrator. Y...; Question 116: You are using Dynamics 365 Customer Service. You need to ens...; Question 117: Customer service agents do not have access to Customer Servi...; Question 118: You are a Dynamics 365 Customer Service administrator. You a...; Question 119: You need to assign the minimum required security roles to a ...; Question 120: Note: This question is part of a series of questions that pr...; Question 121: A customer service organization plans to implement knowledge...; Question 122: A customer service manager needs a new business process flow...; Question 123: You are a system administrator for Dynamics 365 for Customer...; Question 124: You are a Dynamics 365 for Customer Service administrator. Y...; Question 125: You are a Dynamics 365 Customer Service administrator. Users...; Question 126: A Dynamics 365 Customer Service organization uses routing ru...; Question 127: A company uses Dynamics 365 Customer Service. Managers state...; Question 128: You need to add SLA timers to the Case form. Which two optio...; Question 129: A company closes the business each year for nine business da...; Question 130: You are a customer service schedule administrator. A custome...; Question 131: You need to select which setting needs to be configured for ...; Question 132: You are a customer service representative working with cases...; Question 133: A company is Implementing Dynamics 365 Customer Service and ...; Question 134: You are a Dynamics 365 for Customer Service administrator. Y...; Question 135: You use multiple workspaces within Dynamics 365 Customer Ser...; Question 136: A company implements Dynamics 365 for Customer Service. You ...; Question 137: You are a Dynamics 365 system administrator. The customer se...; Question 138: You need to ensure that claim disputes conform to the define...; Question 139: A company implements Dynamics 365 Customer Voice. When the c...

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