MB-230 Exam Dumps | You are an administrator of a Dynamics 365 Customer Service system for a computer support company. Team

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Question 53

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Question 53/139

You are an administrator of a Dynamics 365 Customer Service system for a computer support company.
Team members must handle cases as follows:
A case for a new customer follows a different process than for a returning customer.
A case for a returning customer who has a contract follows a different process than for a customer who is pay as you go.
All cases must be researched and resolved.
Cases must be handled in a manner that is simple to maintain.
You need to ensure that all team members follow the same process for handling cases.
What should you do?

A. Create a business process now that branches.

B. Create two different forms and a business process flow for each type of customer.

C. Create a Power Automate now that branches.

D. Create two different queues for the different types of customers.

Correct Answer: A

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/enhance-business-process-flows-branching?view=op-9-1

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