- Home
- Microsoft
- Microsoft Dynamics 365 Customer Service Functional Consultant
- Microsoft.MB-230.v2025-09-05.q139
- Question 20
Valid MB-230 Dumps shared by ExamDiscuss.com for Helping Passing MB-230 Exam! ExamDiscuss.com now offer the newest MB-230 exam dumps, the ExamDiscuss.com MB-230 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com MB-230 dumps with Test Engine here:
Access MB-230 Dumps Premium Version
(330 Q&As Dumps, 35%OFF Special Discount Code: freecram)
<< Prev Question Next Question >>
Question 20/139
You are a Dynamics 365 Customer Service representative.
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.
What should you use?
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.
What should you use?
Correct Answer: A
Routing rules define how conversations are routed to different queues. Each routing rule has a condition and a destination queue. If the rule condition is evaluated as True, then the conversation is routed to the destination queue.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-rules
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-rules
- Question List (139q)
- Question 1: You are a functional consultant for a Dynamics 365 Customer ...
- Question 2: You are a Dynamics 365 system administrator. Your customer s...
- Question 3: A customer has a Customer Service deployment. The customer n...
- Question 4: You are implementing Omnichannel for Customer Service. The c...
- Question 5: A company uses Dynamics 365 Customer Service. The schedule s...
- Question 6: You use Dynamics 365 Customer Service to manage cases. You n...
- Question 7: You are implementing Omnichannel for Customer Service for a ...
- Question 8: You need to configure the correct settings. Which settings s...
- Question 9: A company has satellite offices that service local areas. Ea...
- Question 10: You need to create an entitlement template. In System Settin...
- Question 11: You are an Omnichannel supervisor for a company. The manager...
- Question 12: A company is implementing Omnichannel for Customer Service. ...
- Question 13: A midsize service company provides clients with various serv...
- Question 14: You are a Dynamics 365 for Customer Service administrator. M...
- Question 15: What should managers use to perform weekly reviews with case...
- Question 16: You need to implement service-level agreements. Which type o...
- Question 17: You are customizing an Omnichannel for Customer Service impl...
- Question 18: A customer has three cases in process and two cases for the ...
- Question 19: You need to meet the automatic case creation requirements. W...
- Question 20: You are a Dynamics 365 Customer Service representative. You ...
- Question 21: A company implements Customer Service You enable Customer Se...
- Question 22: You are using Dynamics 365 for Customer Service. You need to...
- Question 23: You need to identify the productivity tools to use for the a...
- Question 24: A company uses Customer Service. The company plans to enable...
- Question 25: You are a customer service representative using Dynamics 365...
- Question 26: You are a customer service manager for a company using Dynam...
- Question 27: You make a phone call regarding an existing case record. You...
- Question 28: You need to create a new agent script for the agents. Which ...
- Question 29: You are customizing an Omnichannel for Customer Service impl...
- Question 30: You are configuring a single business process flow in Dynami...
- Question 31: You are customizing an Omnichannel for Customer Service impl...
- Question 32: A company is evaluating Dynamics 365 Customer Service Insigh...
- Question 33: You need to set up users with permissions to use the digital...
- Question 34: A company implements Dynamics 365 for Customer Service. Whic...
- Question 35: A company uses Omnichannel for Customer Service. The company...
- Question 36: A company implements Dynamics 365 Customer Service. You are ...
- Question 37: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 38: A customer uses Dynamics 365 for Customer Service. Customer ...
- Question 39: You are an Omnichannel supervisor for an inbound call center...
- Question 40: You are a Dynamics 365 administrator. You want to set up a c...
- Question 41: You need to configure the SMS workstream. What should you us...
- Question 42: You are a Dynamics 365 Customer Service system administrator...
- Question 43: You are a system administrator for Dynamics 365 Customer Ser...
- Question 44: You use Dynamics 365 for Customer Service. You need to creat...
- Question 45: You are configuring Dynamics 365 Customer Service. Child cas...
- Question 46: Note: This question is part of a series of questions that pr...
- Question 47: You work for a pharmaceutical company that distributes vacci...
- Question 48: You are a Dynamics 365 Customer Service administrator. You n...
- Question 49: You configure Dynamics 365 Customer Service. Managers requir...
- Question 50: You are using Dynamics 365 Customer Service. You are viewing...
- Question 51: You are implementing Omnichannel for Customer Service for a ...
- Question 52: You are a Dynamics 365 for Customer Service administrator. T...
- Question 53: You are an administrator of a Dynamics 365 Customer Service ...
- Question 54: You are customizing an Omnichannel for Customer Service impl...
- Question 55: A company uses Dynamics 365 Customer Service. The company pu...
- Question 56: A company uses Dynamics 365 Customer Service. Agents provide...
- Question 57: Note; This question is part of a series of questions that pr...
- Question 58: An organization uses Dynamics 365 Customer Service. The cust...
- Question 59: A company enables custom context variables on a chat widget....
- Question 60: A client wants to use the knowledge base in Dynamics 365 Cus...
- Question 61: You implement Dynamics 365 Customer Service for a call cente...
- Question 62: You are creating an external-facing portal that uses capabil...
- Question 63: A credit card company uses Dynamics 365 Customer Service. Ag...
- Question 64: You are a help desk support representative using Dynamics 36...
- Question 65: You are a Dynamics 365 for Customer Service administrator cr...
- Question 66: You need to select the steps to create a new macro that will...
- Question 67: You are customizing a Dynamics 36S Customer Service implemen...
- Question 68: Note: This question is part of a series of questions that pr...
- Question 69: You are a Dynamics 365 system administrator. The customer se...
- Question 70: You are a customer service manager. You define an enhanced s...
- Question 71: A company uses Dynamics 365 Customer Service. You are config...
- Question 72: A customer needs to know how data from third-party applicati...
- Question 73: You use Dynamics 365 for Customer Service administrator. You...
- Question 74: A company uses Dynamics 365 Customer Voice. The company requ...
- Question 75: Note: This question is part of a series of questions that pr...
- Question 76: A company is implementing a customized app that will automat...
- Question 77: You need to choose the appropriate actions when using the kn...
- Question 78: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 79: You are implementing a new channel within Omnichannel. You n...
- Question 80: You are a Dynamics 365 Customer Service administrator. You c...
- Question 81: You view the interactive dashboard in the Microsoft Dynamics...
- Question 82: A company uses Dynamics 365 Customer Service. The manufactur...
- Question 83: You need to enable relevance search for the custom entity. W...
- Question 84: You are implementing Omnichannel for Customer Service for a ...
- Question 85: A company has a service level agreement (SLA) that they will...
- Question 86: Note: This question is part of a series of questions that pr...
- Question 87: You need to ensure that an appropriate resource for sick app...
- Question 88: You are a Dynamics 365 Customer Service administrator. You a...
- Question 89: Note: This question is part of a series of questions that pr...
- Question 90: You are creating a virtual agent to handle common customer i...
- Question 91: A company uses Dynamics 365 Customer Service. Help desk repr...
- Question 92: An electrical engineering company is implementing Dynamics 3...
- Question 93: Note: This question is part of a series of questions that pr...
- Question 94: You are implementing Dynamics 365 for Customer Service. You ...
- Question 95: You are a Microsoft Dynamics 365 for Customer Service admini...
- Question 96: A customer service manager wants to find out how agents desc...
- Question 97: A company uses Dynamics 365 Customer Service. A user is conf...
- Question 98: You send surveys to customers who have opened cases within t...
- Question 99: Note: This question is part of a series of questions that pr...
- Question 100: A company uses Dynamics 365 Customer Service. The company in...
- Question 101: You need to configure the system so that an email is sent to...
- Question 102: A company is implementing Omnichannel for Dynamics 365 Custo...
- Question 103: You need to configure security roles for Dynamics 365 Connec...
- Question 104: You need to create the dashboards. Which dashboard types sho...
- Question 105: You manage a Dynamics 365 for Customer Service environment. ...
- Question 106: Your company uses Dynamics 365 Customer Service. The company...
- Question 107: You need to add the confirmation step for cases. What should...
- Question 108: You are customizing a Dynamics 365 for Customer Service impl...
- Question 109: You need to set up the system for cases going to supervisors...
- Question 110: A company uses Dynamics 365 Customer Service. The app is sha...
- Question 111: You manage Dynamics 365 for Customer Service. You need to co...
- Question 112: A company deploys Dynamics 365 Customer Service. A service m...
- Question 113: A company manufactures installs, and maintains residential w...
- Question 114: A company is implementing Dynamics 365 Customer Service. The...
- Question 115: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 116: You are using Dynamics 365 Customer Service. You need to ens...
- Question 117: Customer service agents do not have access to Customer Servi...
- Question 118: You are a Dynamics 365 Customer Service administrator. You a...
- Question 119: You need to assign the minimum required security roles to a ...
- Question 120: Note: This question is part of a series of questions that pr...
- Question 121: A customer service organization plans to implement knowledge...
- Question 122: A customer service manager needs a new business process flow...
- Question 123: You are a system administrator for Dynamics 365 for Customer...
- Question 124: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 125: You are a Dynamics 365 Customer Service administrator. Users...
- Question 126: A Dynamics 365 Customer Service organization uses routing ru...
- Question 127: A company uses Dynamics 365 Customer Service. Managers state...
- Question 128: You need to add SLA timers to the Case form. Which two optio...
- Question 129: A company closes the business each year for nine business da...
- Question 130: You are a customer service schedule administrator. A custome...
- Question 131: You need to select which setting needs to be configured for ...
- Question 132: You are a customer service representative working with cases...
- Question 133: A company is Implementing Dynamics 365 Customer Service and ...
- Question 134: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 135: You use multiple workspaces within Dynamics 365 Customer Ser...
- Question 136: A company implements Dynamics 365 for Customer Service. You ...
- Question 137: You are a Dynamics 365 system administrator. The customer se...
- Question 138: You need to ensure that claim disputes conform to the define...
- Question 139: A company implements Dynamics 365 Customer Voice. When the c...
