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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	101
Version:	v2023-09-30
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# of Questions views:	6481
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Exam Question List: Question 1: You are a Dynamics 365 Customer Service representative. You ...; Question 2: You are a Dynamics 365 system administrator. The customer se...; Question 3: Note: This question is part of a series of questions that pr...; Question 4: A company administrator is setting up Dynamics 365 Omnichann...; Question 5: You are a system administrator for Dynamics 365 for Customer...; Question 6: You are a Dynamics 365 Customer Service administrator. You a...; Question 7: You are creating a Power Virtual Agents chatbot to handle co...; Question 8: A company uses Dynamics 365 for Customer Service. You need t...; Question 9: You are a Dynamics 365 for Customer Service administrator cr...; Question 10: A company implements Dynamics 365 for Customer Service. Whic...; Question 11: You are setting up channels for Omnichannel for Customer Ser...; Question 12: A company uses Dynamics 365 Customer Service. A client purch...; Question 13: You need to enable relevance search for the custom entity. W...; Question 14: A company is implementing Dynamics 365 Customer Service. The...; Question 15: You are modifying the phone-to-case process in Dynamics 365 ...; Question 16: You are a Dynamics 365 for Customer Service administrator. Y...; Question 17: Note: This question is part of a series of questions that pr...; Question 18: You need to set up the system for cases going to supervisors...; Question 19: You are using Dynamics 365 for Customer Service. You need to...; Question 20: Note: This question is part of a series of questions that pr...; Question 21: You need to build a personal dashboard that displays the fol...; Question 22: You need to configure OmniChannel to route correctly. Which ...; Question 23: A company uses Dynamics 365 Customer Service. The company in...; Question 24: You are using Dynamics 365 Customer Service to create and ac...; Question 25: A company uses Dynamics 365 for Customer Service. A case in ...; Question 26: Customer service agents do not have access to Customer Servi...; Question 27: You need to ensure that customers cannot open more cases tha...; Question 28: Note: This question is part of a series of questions that pr...; Question 29: You need to ensure that an appropriate resource for sick app...; Question 30: Note: This question is part of a series of questions that pr...; Question 31: You are implementing a help desk system that enables users t...; Question 32: You need to configure the system to meet the three-day and s...; Question 33: You send surveys to customers who have opened cases within t...; Question 34: You are a Dynamics 365 for Customer Service administrator. T...; Question 35: You use Dynamics 365 for Customer Service. You need to creat...; Question 36: Note: This question is part of a series of questions that pr...; Question 37: You need to add SLA timers to the Case form. Which two optio...; Question 38: Note: This question is part of a series of questions that pr...; Question 39: You need to meet the automatic case creation requirements. W...; Question 40: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 41: You are the Dynamics 365 administrator for a help desk. You ...; Question 42: You need to configure the queue for telephone-based cases. W...; Question 43: A service manager discovers a high number of cases in the ag...; Question 44: Your organization plans to use Microsoft Power BI to access ...; Question 45: A company uses Dynamics 365 Customer Service. You are config...; Question 46: You need to configure the system to notify managers about un...; Question 47: Your company uses Dynamics 365 Customer Service. You create ...; Question 48: A company installs and services air filtering units for indu...; Question 49: You need to add the confirmation step for cases. What should...; Question 50: A company has a Dynamics 365 Customer Service implementation...; Question 51: You are a Dynamics 365 for Customer Service administrator. Y...; Question 52: You manage a Dynamics 365 for Customer Service environment. ...; Question 53: Note: This question is part of a series of questions that pr...; Question 54: You configure Dynamics 365 Customer Service. Managers requir...; Question 55: Note: This question is part of a series of questions that pr...; Question 56: You are a customer service schedule administrator. A custome...; Question 57: A customer needs to know how data from third-party applicati...; Question 58: You are implementing Omnichannel for Customer Service for a ...; Question 59: A company is implementing Omnichannel for Customer Service. ...; Question 60: You are using Dynamics 365 Customer Service. You need to ens...; Question 61: Note: This question is part of a series of questions that pr...; Question 62: You are a customer service manager using Dynamics 365 for Cu...; Question 63: A credit card company uses Dynamics 365 Customer Service. Ag...; Question 64: You need to configure the system so that an email is sent to...; Question 65: A company has a service level agreement (SLA) that they will...; Question 66: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 67: You are configuring Dynamics 365 Customer Service. Child cas...; Question 68: You must set up the following: A work stream must be configu...; Question 69: You need to create the dashboards. Which dashboard types sho...; Question 70: You are customizing an Omnichannel for Customer Service impl...; Question 71: You are an Omnichannel supervisor for a company. The company...; Question 72: You are using Dynamics 365 Customer Service. You are viewing...; Question 73: You are a customer service representative using Dynamics 365...; Question 74: Note: This question is part of a series of questions that pr...; Question 75: Note: This question is part of a series of questions that pr...; Question 76: Note: This question is part of a series of questions that pr...; Question 77: You need to create and configure objects to support the requ...; Question 78: You are a Dynamics 365 Customer Service system administrator...; Question 79: You are a help desk support representative using Dynamics 36...; Question 80: You are customizing an Omnichannel for Customer Service impl...; Question 81: You are a Dynamics 365 for Customer Service administrator. Y...; Question 82: A company implements Dynamics 365 Customer Voice. The compan...; Question 83: You use multiple workspaces within Dynamics 365 Customer Ser...; Question 84: You need to select which setting needs to be configured for ...; Question 85: You are an administrator of a Dynamics 365 Customer Service ...; Question 86: A customer service manager needs a new business process flow...; Question 87: You need to configure security roles for Dynamics 365 Connec...; Question 88: You are implementing Omnichannel for Customer Service for a ...; Question 89: You are working as a functional consultant for Dynamics 365 ...; Question 90: A company deploys Dynamics 365 Customer Service. The company...; Question 91: Customer service representatives are not able to manually ad...; Question 92: You manage Dynamics 365 for Customer Service. You need to co...; Question 93: You are a Dynamics 365 Customer Service administrator. Email...; Question 94: You are a Dynamics 365 for Customer Service administrator cr...; Question 95: A company is implementing Dynamics 36S Customer Service and ...; Question 96: You need to search for answers to customer claims. Which typ...; Question 97: You are a Dynamics 365 for Customer Service administrator. Y...; Question 98: A company has the following business units: Call center Cust...; Question 99: Note: This question is part of a series of questions that pr...; Question 100: You are a Dynamics 365 Customer Service administrator. You a...; Question 101: You view the interactive dashboard in the Microsoft Dynamics...

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