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Exam Code:MB-230
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:Microsoft
Free Question Number:121
Version:v2024-09-06
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Exam Question List
Question 1: A customer uses Dynamics 365 for Customer Service. Customer ...
Question 2: A company has the following business units: * Call center * ...
Question 3: Note: This question is part of a series of questions that pr...
Question 4: You use Dynamics 365 for Customer Service. You need to creat...
Question 5: You are a customer service representative using Dynamics 365...
Question 6: A company uses Dynamics 365 Customer Service. Agents provide...
Question 7: A client wants to use the knowledge base in Dynamics 365 Cus...
Question 8: You need to configure each escalation scenario. Which config...
Question 9: You need to configure entitlements for contracts. What shoul...
Question 10: You need to determine the type of queues to create. How shou...
Question 11: You configure Dynamics 365 Customer Service. Managers requir...
Question 12: Your organization plans to use Microsoft Power BI to access ...
Question 13: You view the interactive dashboard in the Microsoft Dynamics...
Question 14: A client plans to implement a case resolution process. Which...
Question 15: You are an Omnichannel supervisor for a company. The manager...
Question 16: A company uses Dynamics 365 for Customer Service. A case in ...
Question 17: A company uses Dynamics 365 Customer Service. The company co...
Question 18: A company sells and services bicycles. The company uses Dyna...
Question 19: You manage a Dynamics 365 for Customer Service environment. ...
Question 20: You need to configure the SMS workstream. What should you us...
Question 21: You are a Dynamics 365 for Customer Service administrator. Y...
Question 22: You are implementing a help desk system that enables users t...
Question 23: You are a help desk support representative using Dynamics 36...
Question 24: A customer has three cases in process and two cases for the ...
Question 25: You are an Omnichannel supervisor at a company. You install ...
Question 26: Note: This question is part of a series of questions that pr...
Question 27: A company implements Dynamics 365 Customer Service. You are ...
Question 28: A company has a Dynamics 365 Customer Service implementation...
Question 29: You are setting up Omnichannel for Customer Service. You nee...
Question 30: You are an Omnichannel supervisor for a company. The company...
Question 31: You are a Dynamics 365 Customer Service administrator. You m...
Question 32: A fitness company has several locations. The company impleme...
Question 33: Note: This question is part of a series of questions that pr...
Question 34: You are configuring a queue in Omnichannel for Customer Serv...
Question 35: You are a Dynamics 365 system administrator. Your customer s...
Question 36: You are a Dynamics 365 administrator. You need to determine ...
Question 37: A company uses Dynamics 365 Customer Service. You are config...
Question 38: A company enables custom context variables on a chat widget....
Question 39: You need to assign the minimum required security roles to a ...
Question 40: You are integrating Power Virtual Agents with Omnichannel fo...
Question 41: Note: This question is part of a series of questions that pr...
Question 42: You need to set up the analytics functionality. What should ...
Question 43: You are a Dynamics 365 Customer Service administrator. Email...
Question 44: Note: This question is part of a series of questions that pr...
Question 45: You are an agent for a company that uses Dynamics 365 Custom...
Question 46: A company uses Dynamics 365 Customer Service. You need to im...
Question 47: You need to select the feature for each parameter. Which fea...
Question 48: You are customizing an Omnichannel for Customer Service impl...
Question 49: A company implements Dynamics 365 for Customer Service. You ...
Question 50: Customer service agents do not have access to Customer Servi...
Question 51: A company is implementing Dynamics 36S Customer Service and ...
Question 52: A company implements Customer Service You enable Customer Se...
Question 53: You are a Dynamics 365 for Customer Service administrator. Y...
Question 54: A customer service organization plans to implement knowledge...
Question 55: Note: This question is part of a series of questions that pr...
Question 56: A company installs and services air filtering units for indu...
Question 57: You are modifying the phone-to-case process in Dynamics 365 ...
Question 58: You implement Dynamics 365 Customer Service for a call cente...
Question 59: Note: This question is part of a series of questions that pr...
Question 60: You manage Dynamics 365 for Customer Service. You need to cr...
Question 61: A company must standardize the management of web leads and l...
Question 62: You are a Dynamics 365 Customer Service system administrator...
Question 63: A Dynamics 365 Customer Service organization uses routing ru...
Question 64: A company that manufactures industrial heating, ventilation,...
Question 65: You are a Dynamics 365 Customer Service administrator. You n...
Question 66: A company uses Dynamics 365 Customer Service. The company in...
Question 67: A company uses Dynamics 365 for Customer Service. You need t...
Question 68: You are configuring Dynamics 365 Customer Service workspaces...
Question 69: You are a Dynamics 365 for Customer Service administrator cr...
Question 70: A credit card company uses Dynamics 365 Customer Service. Ag...
Question 71: You are an Omnichannel administrator for a company. The comp...
Question 72: You are a Dynamics 365 for Customer Service administrator cr...
Question 73: You are a Dynamics 365 for Customer Service administrator. Y...
Question 74: A service manager discovers a high number of cases in the ag...
Question 75: A company uses Dynamics 365 Customer Sen/ice. A customer ser...
Question 76: You create a Power Virtual Agents chatbot. The chatbot inclu...
Question 77: A company is evaluating Dynamics 365 Customer Service Insigh...
Question 78: You are using Dynamics 365 Customer Service. You are viewing...
Question 79: You need to search for answers to customer claims. Which typ...
Question 80: A company uses Omnichannel for Customer Service. The company...
Question 81: A company uses Customer Service. The company plans to enable...
Question 82: You are a Dynamics 365 for Customer Service system administr...
Question 83: You are using Dynamics 365 for Customer Service. You need to...
Question 84: You need to add the confirmation step for cases. What should...
Question 85: You are implementing Omnichannel for Customer Service for a ...
Question 86: You are provisioning Omnichannel for Customer Service. You n...
Question 87: You are a Dynamics 365 for Customer Service administrator. M...
Question 88: A company closes the business each year for nine business da...
Question 89: You are a Dynamics 365 Customer Service system administrator...
Question 90: Note: This question is part of a series of questions that pr...
Question 91: A customer's entitlement is not available to assign to a cas...
Question 92: A company is implementing Omnichannel for Customer Service. ...
Question 93: You are customizing a Dynamics 36S Customer Service implemen...
Question 94: You need to enable relevance search for the custom entity. W...
Question 95: You are a system administrator for Dynamics 365 for Customer...
Question 96: You are customizing an Omnichannel for Customer Service impl...
Question 97: A company uses Dynamics 365 Customer Service. The manufactur...
Question 98: A company uses Dynamics 365 Customer Service. A user is conf...
Question 99: You are a customer service representative using Dynamics 365...
Question 100: You are a Dynamics 365 Customer Service administrator. You a...
Question 101: You are a Dynamics 365 for Customer Service administrator. Y...
Question 102: A company uses Omnichannel for Customer Service. An administ...
Question 103: You are using Dynamics 365 for Customer Service. You have ex...
Question 104: You are a Dynamics 365 administrator. You want to set up a c...
Question 105: Note: This question is part of a series of questions that pr...
Question 106: You are a Microsoft Dynamics 365 for Customer Service admini...
Question 107: You are a customer service schedule administrator. A custome...
Question 108: You need to configure OmniChannel to route correctly. Which ...
Question 109: You manage a Dynamics 365 for Customer Service environment. ...
Question 110: You work for a healthcare company that does not use Azure Ac...
Question 111: You need to configure the correct settings. Which settings s...
Question 112: You are a Dynamics 365 for Customer Service administrator. Y...
Question 113: A customer service manager needs a new business process flow...
Question 114: Note: This question is part of a series of questions that pr...
Question 115: You are a Dynamics 365 for Customer Service administrator. Y...
Question 116: A company uses Dynamics 365 Customer Service with loT device...
Question 117: Note: This question is part of a series of questions that pr...
Question 118: A company uses Dynamics 365 Customer Service. Managers state...
Question 119: You need to ensure that claim disputes conform to the define...
Question 120: You use Dynamics 365 Customer Service to manage cases. You n...
Question 121: You are implementing Omnichannel for Customer Service for a ...