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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	157
Version:	v2025-08-18
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# of Questions views:	2517
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Exam Question List: Question 1: You are a Dynamics 365 Customer Service administrator. Users...; Question 2: A company implements Dynamics 365 Customer Voice. The compan...; Question 3: A company uses Omnichannel for Customer Service. The company...; Question 4: You are an Omnichannel supervisor for a company. The manager...; Question 5: You need to ensure that an appropriate resource for sick app...; Question 6: A company uses Dynamics 365 Customer Service. Telemetry on a...; Question 7: You are a customer service schedule administrator for a comp...; Question 8: You are an agent for a company that uses Dynamics 365 Custom...; Question 9: You are implementing Dynamics 365 Customer Service Insights....; Question 10: You must set up the following: A work stream must be configu...; Question 11: You are a Dynamics 365 Customer Service administrator. Email...; Question 12: You are a customer service manager. You define an enhanced s...; Question 13: You need to set up the system for cases going to supervisors...; Question 14: Note; This question is part of a series of questions that pr...; Question 15: You need to configure the chat channel. What should you conf...; Question 16: You are the Dynamics 365 administrator for a help desk. You ...; Question 17: A company uses Omnichannel for Customer Service. An administ...; Question 18: You are a Dynamics 365 administrator. You need to determine ...; Question 19: You create an loT Central application to integrate with Dyna...; Question 20: You are setting up knowledge management in Dynamics 365 Cust...; Question 21: A company has a Customer Service deployment. The company pla...; Question 22: A company uses Customer Service. The company enables intelli...; Question 23: You are setting up Omnichannel for Customer Service. You nee...; Question 24: A company uses Dynamics 365 Customer Sen/ice. Agents note th...; Question 25: You need to implement a solution to provide the technician's...; Question 26: You ate a customer service representative for a company that...; Question 27: You are integrating Power Virtual Agents with Omnichannel fo...; Question 28: An electrical engineering company is implementing Dynamics 3...; Question 29: You are configuring Microsoft Teams chat integration for a c...; Question 30: You are a Dynamics 365 for Customer Service administrator. Y...; Question 31: You are a Dynamics 365 for Customer Service system administr...; Question 32: A company uses Dynamics 365 Customer Service. The schedule s...; Question 33: A company has a Customer Service deployment. The company pla...; Question 34: A company uses Dynamics 365 Customer Service. The company co...; Question 35: You are a system administrator for Dynamics 365 for Customer...; Question 36: Note: This question is part of a series of questions that pr...; Question 37: You need to configure the system so that an email is sent to...; Question 38: A customer service organization plans to implement knowledge...; Question 39: You are implementing a help desk system that enables users t...; Question 40: You are describing Power Virtual Agents to executives at a c...; Question 41: A customer has a Customer Service environment. The customer ...; Question 42: Your company uses Dynamics 365 Customer Service. The company...; Question 43: You are using Dynamics 365 for Customer Service. You need to...; Question 44: You are using Dynamics 365 Customer Service. You are viewing...; Question 45: You are customizing an Omnichannel for Customer Service impl...; Question 46: You need to select which setting needs to be configured for ...; Question 47: A company uses Dynamics 365 Customer Service. Customer servi...; Question 48: You are a Dynamics 365 for Customer Service administrator. Y...; Question 49: You use Dynamics 365 for Customer Service. You need to creat...; Question 50: You manage a Dynamics 365 Customer Service environment. The ...; Question 51: You need to choose the appropriate actions when using the kn...; Question 52: You are customizing an Omnichannel for Customer Service impl...; Question 53: You configure Dynamics 365 Customer Service. Managers requir...; Question 54: You manage Dynamics 365 for Customer Service. You need to co...; Question 55: A company uses Dynamics 365 Customer Service. The company in...; Question 56: You need to add the confirmation step for cases. What should...; Question 57: A company is implementing Omnichannel for Customer Service. ...; Question 58: A company uses Dynamics 365 Customer Service. You need to im...; Question 59: You manage a Dynamics 365 for Customer Service environment. ...; Question 60: You are implementing Omnichannel for Customer Service for a ...; Question 61: You sign in to Dynamics 365 Customer Service as a system adm...; Question 62: An organization uses Dynamics 365 Customer Service. The cust...; Question 63: You are creating an external-facing portal that uses capabil...; Question 64: Note: This question is part of a series of questions that pr...; Question 65: You need to configure the system to meet the three-day and s...; Question 66: Note: This question is part of a series of questions that pr...; Question 67: You are a Dynamics 365 Customer Service representative. You ...; Question 68: You are configuring Dynamics 365 Customer Service workspaces...; Question 69: Note: This question is part of a series of questions that pr...; Question 70: You manage Dynamics 365 Customer Service. You have a routing...; Question 71: Note: This question is part of a series of questions that pr...; Question 72: You need to select the feature for each parameter. Which fea...; Question 73: You are implementing Omnichannel for Customer Service for a ...; Question 74: You are a Dynamics 365 Customer Service administrator. You a...; Question 75: You need to create the dashboards. Which dashboard types sho...; Question 76: A company uses Dynamics 365 Customer Service and Microsoft T...; Question 77: A company enables custom context variables on a chat widget....; Question 78: A company closes the business each year for nine business da...; Question 79: You ate creating agent scripts in Dynamics 365 Customer Serv...; Question 80: You are implementing a new channel within Omnichannel. You n...; Question 81: You need to set the schedule to meet requirements for appoin...; Question 82: A company that manufactures industrial heating, ventilation,...; Question 83: A company administrator is setting up Dynamics 365 Omnichann...; Question 84: You are implementing Dynamics 365 for Customer Service. You ...; Question 85: A company uses Dynamics 365 Customer Service. A user is conf...; Question 86: You are implementing Omnichannel for Customer Service for a ...; Question 87: You are implementing Omnichannel for Customer Service for a ...; Question 88: You need to configure OmniChannel to route correctly. Which ...; Question 89: You manage a Dynamics 365 for Customer Service environment. ...; Question 90: You need to ensure users can search the knowledge base from ...; Question 91: A company uses Dynamics 365 Customer Service. The app is sha...; Question 92: A credit card company uses Dynamics 365 Customer Service. Ag...; Question 93: You are configuring a queue in Omnichannel for Customer Serv...; Question 94: A company that manufactures industrial heating, ventilation,...; Question 95: You need to configure the Microsoft Copilot Studio chatbot. ...; Question 96: You need to create an entitlement template. In System Settin...; Question 97: A company implements Dynamics 365 Customer Service. You must...; Question 98: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 99: A company uses Dynamics 365 Customer Voice. The company requ...; Question 100: A company is implementing Dynamics 36S Customer Service and ...; Question 101: A service manager discovers a high number of cases in the ag...; Question 102: You need to set up users with permissions to use the digital...; Question 103: Customer service representatives are not able to manually ad...; Question 104: A company has a Customer Service deployment. The company pla...; Question 105: Note: This question is part of a series of questions that pr...; Question 106: You need to add SLA timers to the Case form. Which two optio...; Question 107: You need to configure the options for the schedule. Which op...; Question 108: A company has a service level agreement (SLA) that they will...; Question 109: You are creating a translation for an existing Knowledge art...; Question 110: Note: This question is part of a series of questions that pr...; Question 111: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 112: You need to create and configure objects to support the requ...; Question 113: You work for a power company that uses Dynamics 365 Customer...; Question 114: You are a Dynamics 365 Customer Service administrator. You m...; Question 115: You are a customer service representative using Dynamics 365...; Question 116: You are implementing Omnichannel for Customer Service for a ...; Question 117: A company has a Customer Service deployment. The company pla...; Question 118: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 119: You are a Dynamics 365 for Customer Service administrator. Y...; Question 120: You use Dynamics 365 for Customer Service administrator. You...; Question 121: A company uses Omnichannel for Customer Service. The company...; Question 122: A company uses Dynamics 365 Customer Service. The manufactur...; Question 123: You are an Omnichannel supervisor for an inbound call center...; Question 124: A company uses Dynamics 365 Customer Service. Customer Servi...; Question 125: A company is implementing Omnichannel for Customer Service. ...; Question 126: Note: This question is part of a series of questions that pr...; Question 127: You are customizing a Dynamics 365 Customer Service implemen...; Question 128: A customer has a Customer Service environment. The customer ...; Question 129: You are a customer service schedule administrator. A custome...; Question 130: You are implementing Dynamics 365 Customer Service for an or...; Question 131: You need to create the SLAs. Which three SLAs should you cre...; Question 132: Note: This question is part of a series of questions that pr...; Question 133: You are a system administrator for Dynamics 365 Customer Ser...; Question 134: You ate creating a bot by using Power Virtual Agents to work...; Question 135: A company implements Dynamics 365 for Customer Service. Whic...; Question 136: An agent resolves a case for a customer by using Dynamics 36...; Question 137: You manage Dynamics 365 for Customer Service. You need to cr...; Question 138: You are setting up channels for Omnichannel for Customer Ser...; Question 139: You need to choose which tools need to be created and config...; Question 140: A company uses Omnichannel for Customer Service. The company...; Question 141: You are a Dynamics 365 for Customer Service administrator. Y...; Question 142: You use Dynamics 365 for Customer Service. You need to merge...; Question 143: You need to configure the system to store answers about clai...; Question 144: A company uses Dynamics 365 for Customer Service. A case in ...; Question 145: You need to configure the system to meet the requirements fo...; Question 146: A customer has three cases in process and two cases for the ...; Question 147: Customer service agents do not have access to Customer Servi...; Question 148: A client plans to implement a case resolution process. Which...; Question 149: You are configuring a single business process flow in Dynami...; Question 150: A company needs to publish knowledge base ankles. You need t...; Question 151: A company has used Dynamics 365 Customer Service with Omnich...; Question 152: You need to create a new agent script for the agents. Which ...; Question 153: You view the interactive dashboard in the Microsoft Dynamics...; Question 154: Note: This question is part of a series of questions that pr...; Question 155: You are a Dynamics 365 for Customer Service administrator. Y...; Question 156: A company implements Dynamics 365 Customer Voice. When the c...; Question 157: A company sells and services bicycles. The company uses Dyna...

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