MB-230 Exam Dumps | A company has a service level agreement (SLA) that they will get a call back from the call center within

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Question 108/157

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.
The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.
The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.
The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.
You need to determine the call center's deadline for the SLA.
When will the call center miss their SLA?

A. The Monday after New Year's Day at 8:00 a.m. Eastern time

B. The Friday after New Year's Day at 8:00 a.m. Eastern time

C. The Tuesday after New Year's Day at 8:00 a.m. Eastern time

D. The Saturday after New Year's Day at 8:00 a.m. Eastern time

Correct Answer: C

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

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