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Question 14/56
You are a Dynamics 365 Customer Service administrator.
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?
Correct Answer: C
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user- guide-dashboard
- Question List (56q)
- Question 1: You are deploying a Unified Service Desk (USD) application. ...
- Question 2: Hotspot Question You use Dynamics 365 for Customer Service. ...
- Question 3: Hotspot Question You are a customer service representative w...
- Question 4: You have an entitlement that allows 15 cases to be opened by...
- Question 5: You are a customer service manager using Dynamics 365 for Cu...
- Question 6: You are a Dynamics 365 for Customer Service administrator cr...
- Question 7: Note: This question is part of a series of questions that pr...
- Question 8: You manage a Dynamics 365 for Customer Service environment. ...
- Question 9: You plan to create surveys for a multinational company that ...
- Question 10: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 11: You create a service-level agreement (SLA). For which two of...
- Question 12: You are helping a company implement Power Virtual Agents wit...
- Question 13: Which three statements regarding Voice of The Customer are t...
- Question 14: You are a Dynamics 365 Customer Service administrator. You a...
- Question 15: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 16: You create an entitlement for a customer. In the channels se...
- Question 17: Drag and Drop Question A company uses Dynamics 365 Customer ...
- Question 18: You have a Microsoft Dynamics 365 environment that has no cu...
- Question 19: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 20: Drag and Drop Question You are a Dynamics 365 for Customer S...
- Question 21: You create a queue and assign it to a team. Which type of qu...
- Question 22: Drag and Drop Question You are a customer service representa...
- Question 23: You are creating a survey using Voice of the Customer. You n...
- Question 24: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...
- Question 25: You are using Dynamics 365 for Customer Service. You need to...
- Question 26: A company uses Dynamics 365 Customer Service. You are config...
- Question 27: Hotspot Question You need to configure each escalation scena...
- Question 28: You have a Microsoft Dynamics 365 environment. You implement...
- Question 29: Drag and Drop Question You are customizing a Dynamics 365 Cu...
- Question 30: Hotspot Question You are using Dynamics 365 Customer Service...
- Question 31: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 32: Drag and Drop Question You are a Dynamics 365 for Customer S...
- Question 33: You need to enable the Map view for the schedule board. What...
- Question 34: A company implements Dynamics 365 for Customer Service. You ...
- Question 35: You are a customer service manager for a company using Dynam...
- Question 36: Drag and Drop Question A customer uses Dynamics 365 for Cust...
- Question 37: You have a Microsoft Dynamics 365 environment that has no cu...
- Question 38: You implement the Unified Service Desk (USD). You plan to im...
- Question 39: Note: This question is part of a series of questions that pr...
- Question 40: You are creating surveys for Voice of the Customer (VoC). Yo...
- Question 41: Hotspot Question You are a Dynamics 365 for Customer Service...
- Question 42: You are creating an interactive service hub dashboard. You n...
- Question 43: Which two statements regarding case routing are true? Each c...
- Question 44: Hotspot Question A client plans to implement a case resoluti...
- Question 45: You need to identify which actions are available in an enhan...
- Question 46: You need to implement Microsoft Power BI to analyze and visu...
- Question 47: You use Dynamics 365 for Customer Service. You need to creat...
- Question 48: Note: This question is part of a series of questions that pr...
- Question 49: A user named User1 creates a knowledge base article. No othe...
- Question 50: Which of the following capabilities is only available when u...
- Question 51: Your organization plans to use Microsoft Power BI to access ...
- Question 52: Note: This question is part of a series of questions that pr...
- Question 53: Hotspot Question You are a Dynamics 365 for Customer Service...
- Question 54: You pick a case from a queue. You determine that you cannot ...
- Question 55: What are Field Service Agreements?...
- Question 56: You are a system administrator for Dynamics 365 for Customer...
