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Question 72/125
Hotspot Question
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
- Question List (125q)
- Question 1: Note: This question is part of a series of questions that pr...
- Question 2: You send surveys to customers who have opened cases within t...
- Question 3: Note: This question is part of a series of questions that pr...
- Question 4: You are implementing Dynamics 365 for Customer Service. You ...
- Question 5: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 6: Customer service representatives are not able to manually ad...
- Question 7: Note: This question is part of a series of questions that pr...
- Question 8: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 9: Drag and Drop Question You make a phone call regarding an ex...
- Question 10: You are working as a functional consultant for Dynamics 365 ...
- Question 11: You are configuring a single business process flow in Dynami...
- Question 12: Drag and Drop Question You are customizing a Dynamics 365 fo...
- Question 13: Note: This question is part of a series of questions that pr...
- Question 14: You are configuring a Dynamics 365 for Customer Service inst...
- Question 15: You make a phone call regarding an existing case record. You...
- Question 16: You are a Dynamics 365 system administrator. Your customer s...
- Question 17: You are a customer service manager for a company using Dynam...
- Question 18: You need to select the feature for each parameter. Which fea...
- Question 19: Drag and Drop Question You are a Dynamics 365 system adminis...
- Question 20: Drag and Drop Question You are an Omnichannel supervisor for...
- Question 21: Hotspot Question You are using Dynamics 365 for Customer Ser...
- Question 22: You are a Dynamics 365 for Customer Service administrator. M...
- Question 23: A company implements Dynamics 365 for Customer Service. You ...
- Question 24: You are creating a new survey with the Voice of the Customer...
- Question 25: You are a customer service representative using Dynamics 365...
- Question 26: You need to configure the options for the schedule. Which op...
- Question 27: Note: This question is part of a series of questions that pr...
- Question 28: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 29: Note: This question is part of a series of questions that pr...
- Question 30: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 31: You are a Dynamics 365 for Customer Service administrator cr...
- Question 32: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 33: A company uses Dynamics 365 for Customer Service. A case in ...
- Question 34: You are a customer service representative working with cases...
- Question 35: You are a Dynamics 365 forCustomer Service administrator. Yo...
- Question 36: You use Dynamics 365 for Customer Service. You need to creat...
- Question 37: Drag and Drop Question You are a Dynamics 365 for Customer S...
- Question 38: You implement the Unified Service Desk (USD). You plan to im...
- Question 39: You plan to create surveys for a multinational company that ...
- Question 40: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 41: A client plans to implement a case resolution process. Which...
- Question 42: You plan to deploy Unified Service Desk (USD). You need to i...
- Question 43: Hotspot Question You must set up the following: - A work str...
- Question 44: Note: This question is part of a series of questions that pr...
- Question 45: You use Dynamics 365 for Customer Service. You need to merge...
- Question 46: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 47: You are a Dynamics 365 for Customer Service administrator cr...
- Question 48: Case Study 1 - Humongous Insurance Background Humongous Insu...
- Question 49: A customer has three cases in process and two cases for the ...
- Question 50: You are creating a survey using Voice of the Customer. You n...
- Question 51: You are using Dynamics 365 Customer Service. You are viewing...
- Question 52: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 53: You manage Dynamics 365 for Customer Service. You need to cr...
- Question 54: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 55: You are a Dynamics 365 for Customer Service administrator cr...
- Question 56: You create a new case that is associated to a service level ...
- Question 57: You are implementing Omnichannel for Customer Service for a ...
- Question 58: You manage a Microsoft Dynamics 365 deployment for Contoso, ...
- Question 59: Note: This question is part of a series of questions that pr...
- Question 60: You have a Microsoft Dynamics 365 environment. You implement...
- Question 61: Note: This question is part of a series of questions that pr...
- Question 62: A company implements Dynamics 365 for Customer Service. Whic...
- Question 63: You need to select which setting needs to be configured for ...
- Question 64: A company uses Dynamics 365 Customer Service. You are config...
- Question 65: You are a Dynamics 365 for Customer Service administrator cr...
- Question 66: You are a system administrator for Dynamics 365 for Customer...
- Question 67: You are implementing Dynamics 365 for Customer Service. You ...
- Question 68: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 69: A company is evaluating Dynamics 365 Customer Service Insigh...
- Question 70: You create and activate an entitlement for a customer. The e...
- Question 71: You are a customer service manager using Dynamics 365 for Cu...
- Question 72: Hotspot Question A client plans to implement a case resoluti...
- Question 73: You are creating an interactive service hub dashboard. You n...
- Question 74: Hotspot Question You are a Dynamics 365 for Customer Service...
- Question 75: Note: This question is part of a series of questions that pr...
- Question 76: You are configuring a Dynamics 365 for Customer Service inst...
- Question 77: You pick a case from a queue. You determine that you cannot ...
- Question 78: You need to create the SLAs. Which three SLAs should you cre...
- Question 79: You are a Dynamics 365 Customer Service administrator. You a...
- Question 80: You are a Dynamics 365 for Customer Service administrator cr...
- Question 81: You are customizing a Dynamics 365 for Customer Service impl...
- Question 82: You are a system administrator for Dynamics 365 for Customer...
- Question 83: Which three actions can you perform by using editable grids?...
- Question 84: Hotspot Question A company uses Dynamics 365 for Customer Se...
- Question 85: A customer service organization plans to implement knowledge...
- Question 86: You manage a Dynamics 365 for Customer Service environment. ...
- Question 87: You are customizing a Dynamics 365 Customer Service implemen...
- Question 88: You need to search for answers to customer claims. Which typ...
- Question 89: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 90: You manage Dynamics 365 for Customer Service. You need to co...
- Question 91: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 92: Hotspot Question You are a customer service representative w...
- Question 93: You need to ensure that claim disputes conform to the define...
- Question 94: Note: This question is part of a series of questions that pr...
- Question 95: You are a customer service manager for a company using Dynam...
- Question 96: You are using Dynamics 365 for Customer Service. You have ex...
- Question 97: You are configuring a single business process flow in Dynami...
- Question 98: Note: This question is part of a series of questions that pr...
- Question 99: You are a Dynamics 365 for Customer Service administrator. M...
- Question 100: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 101: You create a service level agreement (SLA) that wilt fail af...
- Question 102: You are a customer service representative using Dynamics 365...
- Question 103: Which three statements regarding Voice of The Customer are t...
- Question 104: You need to create and configure objects to support the requ...
- Question 105: You are a Dynamics 365 for Customer Service administrator. T...
- Question 106: You release an item from a queue. What is the outcome?...
- Question 107: You view the interactive dashboard in the Microsoft Dynamics...
- Question 108: You are creating a survey using Voice of the Customer. You n...
- Question 109: You are a Dynamics 365 for Customer Service administrator cr...
- Question 110: A company is implementing Omnichannel for Customer Service. ...
- Question 111: You manage Dynamics 365 for Customer Service. You need to cr...
- Question 112: You need to configure the system to notify managers about un...
- Question 113: You need to enable the Map view for the schedule board. What...
- Question 114: You are a system administrator for Dynamics 365 for Customer...
- Question 115: A company has the following business units: * Call center * ...
- Question 116: You are creating surveys for Voice of the Customer (VoC). Yo...
- Question 117: A company implements Dynamics 365 for Customer Service. Whic...
- Question 118: You are a system administrator for Dynamics 365 for Customer...
- Question 119: You need to identify which actions are available in an enhan...
- Question 120: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 121: A company implements Dynamics 365 for Customer Service. You ...
- Question 122: Note: This question is part of a series of questions that pr...
- Question 123: A company uses Dynamics 365 for Customer Service. You need t...
- Question 124: You are a Dynamics 365 for Customer Service administrator cr...
- Question 125: You plan to create an entitlement template. You need to iden...
