MB-230 Exam Dumps | You are a customer service representative working with cases in Dynamics 365 for Customer Service. You

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Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft.MB-230.v2021-07-24.q26
Question 10

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Question 10/26

You are a customer service representative working with cases in Dynamics 365 for Customer Service.
You need to manage multiple lists of cases.
Which actions should you perform? To answer, select the appropriate configuration in the answer area.
NOTE:Each correct selection is worth one point.

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Question List (26q): Question 1: Note: This question is part of a series of questions that pr...; Question 2: A customer has three cases in process and two cases for the ...; Question 3: You are a customer service manager using Dynamics 365 for Cu...; Question 4: A company uses Dynamics 365 for Customer Service. You need t...; Question 5: You are a Dynamics 365 for Customer Service administrator. Y...; Question 6: A company uses Dynamics 365 for Customer Service. A case in ...; Question 7: You are using Dynamics 365 for Customer Service. You need to...; Question 8: Note: This question is part of a series of questions that pr...; Question 9: A customer service organization plans to implement knowledge...; Question 10: You are a customer service representative working with cases...; Question 11: You are a Dynamics 365 for Customer Service administrator. Y...; Question 12: You view the interactive dashboard in the Microsoft Dynamics...; Question 13: You need to configure the queue for telephone-based cases. W...; Question 14: You need to ensure that claim disputes conform to the define...; Question 15: Note: This question is part of a series of questions that pr...; Question 16: You are a Dynamics 365 for Customer Service system administr...; Question 17: You are a Microsoft Dynamics 365 for Customer Service admini...; Question 18: You need to configure the system to store answers about clai...; Question 19: You are creating a survey using Voice of the Customer. You n...; Question 20: Note: This question is part of a series of questions that pr...; Question 21: You need to configure the options for the schedule. Which op...; Question 22: You need to create and configure objects to support the requ...; Question 23: You need to configure the correct settings. Which settings s...; Question 24: A company has the following business units: * Call center * ...; Question 25: Customer service representatives are not able to manually ad...; Question 26: You are a Dynamics 365 for Customer Service administrator cr...

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