MB-230 Exam Dumps | You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily.

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Question 108/135

You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases. When a child case is created, users report that they must re-enter information in fields from the parent case.
You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields.
What should you do?

A. Update the attributes that the child case will inherit from the parent case.

B. Create a many-to-many relationship and update the data mapping.

C. Create a routing rule.

D. Use a business rule.

Correct Answer: A

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