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Question 17/35

Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need to use the community to see closing opportunities assigned to their distributor for delivery.
Which license recommendation will meet distributor needs?

Recent Comments (The most recent comments are at the top.)

test - Dec 11, 2025

The requirement:
**Distributors need to use the community to see *opportunities* assigned to their distributor.**

In Salesforce:

* **Customer Community** → good for high-volume external users, but **does NOT provide access to Opportunities**.
* **Customer Community Plus** → adds reports, dashboards, and sharing features, but **still does NOT include Opportunities**.
* **Partner Community** → **includes Opportunities, Leads, Campaigns, and advanced selling features**.

Even though there are many users (1 million), the *only* license type that provides **Opportunity access** for external users is:

### ✅ **C. Partner Community**

This is the correct choice because *access to Opportunities automatically requires a Partner Community license*.

test - Nov 21, 2025

**Correct Answer: B — Customer Community Plus** ✅

### **Explanation**

Requirements:

* Distributors (external users) need to **access opportunities assigned to their distributor**.
* Opportunity is a **standard object**, which requires **role-based sharing or record-level access**.
* Total community users are very large (~1 million).

**License considerations:**

| License | Access to Standard Objects | Role Hierarchy | Sharing |
| ----------------------- | ------------------------------------------------------------------------------------------ | -------------- | ------- |
| Customer Community | Limited access to Accounts, Contacts, Cases; no role hierarchy; cannot see Opportunities | ❌ | Limited |
| Customer Community Plus | Access to standard objects (including Opportunities); supports **roles and sharing rules** | ✅ | ✅ |
| Partner Community | Designed for partners; similar to Customer Community Plus, but more expensive | ✅ | ✅ |

**Customer Community Plus** is optimal because:

* It supports **record-level access via roles**, enabling distributors to see only Opportunities assigned to their account.
* Supports **large-scale deployments** more cost-effectively than Partner Community.

---

### Why the others are incorrect:

**A. Customer Community**

* Cannot access Opportunities because it **does not support standard object sharing**.

**C. Partner Community**

* More expensive; overkill if distributors only need access to their own Opportunities.

---

✔ **Correct: B — Customer Community Plus**...

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