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Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should an architect help UC improve sales reps' productivity?
Correct Answer: C
Recent Comments (The most recent comments are at the top.)
test - Nov 21, 2025
**Correct Answer: C — Leverage default Account Team** ✅
### **Explanation**
Scenario:
* Sales reps need to **grant access to internal support users** (legal, engineering, finance) for customer records. * The **sales reps on deals don’t change often**. * Goal: Reduce **manual steps** and improve productivity.
**Default Account Team** is ideal:
* Allows **predefined roles and access levels** for users who frequently support accounts. * When a sales rep adds an account to their default team, all designated supporting users **automatically get the correct access**. * Reduces manual sharing and ensures consistent access.
---
### Why the others are incorrect:
**A. Permission set with View All Data**
* Grants **global access** to all records, which violates **least privilege** principles. * Overly broad and not aligned with the requirement.
**B. Criteria-based sharing rule**
* Useful for automated sharing based on record criteria, but in this scenario the supporting users are **the same for all accounts**, not dynamically determined by record fields. * Less flexible than leveraging default account teams.
---
✔ **Correct: C — Use Default Account Team to automate internal support access.**...
Recent Comments (The most recent comments are at the top.)
**Correct Answer: C — Leverage default Account Team** ✅
### **Explanation**
Scenario:
* Sales reps need to **grant access to internal support users** (legal, engineering, finance) for customer records.
* The **sales reps on deals don’t change often**.
* Goal: Reduce **manual steps** and improve productivity.
**Default Account Team** is ideal:
* Allows **predefined roles and access levels** for users who frequently support accounts.
* When a sales rep adds an account to their default team, all designated supporting users **automatically get the correct access**.
* Reduces manual sharing and ensures consistent access.
---
### Why the others are incorrect:
**A. Permission set with View All Data**
* Grants **global access** to all records, which violates **least privilege** principles.
* Overly broad and not aligned with the requirement.
**B. Criteria-based sharing rule**
* Useful for automated sharing based on record criteria, but in this scenario the supporting users are **the same for all accounts**, not dynamically determined by record fields.
* Less flexible than leveraging default account teams.
---
✔ **Correct: C — Use Default Account Team to automate internal support access.**...