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Question 9/35

A consulting company uses the Salesforce mobile app for its field consultants and uses Case object to track customer specific consulting done by field consultants. The company also has a large number of customer service representatives who takes calls from customers on company issued desktops and uses case object to track customer issues and grievances. The company would like to capture images of customer site captured by field consultants while they are editing the case record during customer site visit. The Director of IT wants to minimize customization and promote reuseability of code artifacts wherever possible.
What recommendations should an architect give to the company to implement the image capture requirement, while ensuring customer that the service rep can continue to use same lightning pages they were trained to use?

Recent Comments (The most recent comments are at the top.)

test - Nov 21, 2025

**Correct Answer: B** ✅

### **Explanation**

Requirements:

* Field consultants on **mobile** need to capture images while editing Cases.
* Customer service reps on **desktop** should continue using the standard Lightning page without disruption.
* Minimize customization and maximize **reusability**.

---

**Option B** meets these requirements:

* Creating a **separate button, e.g., “Edit in Mobile”**, allows field consultants to open a **custom Lightning Component** for image capture.
* Desktop users continue to use the **standard Edit** action and Lightning pages they are trained on.
* Promotes **reuseability**, as the custom component can be invoked wherever needed without overriding standard actions globally.

---

### Why the other options are suboptimal:

**A. Override “Edit” for Lightning Experience**

* Overrides the standard Edit action for **all users and all devices**, which could confuse desktop users.
* Detecting form factor and redirecting adds **complexity** and risk.

**C. Override “Edit” for mobile view only**

* Salesforce **does not provide separate action overrides for mobile vs desktop**; overrides apply globally.
* This cannot selectively target only mobile users.

---

✔ **Correct: B — Create a separate “Edit in Mobile” button using a Lightning Component.**...

appy - Jul 06, 2025

Correct Answer:
C. Use Lightning Component as an override for "Edit" action on mobile view allowing image capture feature. No Change required for desktop users.

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