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Question 21/35

Universal Containers (UC) delivers training and courses to students and companies. UC is implementing a Salesforce Customer Community for its students granting them a Customer Community license. As part of the community requirements, UC asked to give students access to cases that are related to their account in the UC community.
What is the optimum sharing technique to achieve these requirements?

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test - Nov 25, 2025

**Correct Answer: C. Create a sharing set to share cases with the students.**

### Explanation

Because the students are using a **Customer Community license** (not Customer Community Plus), they cannot be granted record access using sharing rules or role hierarchy.

**Sharing Sets** are specifically designed for Customer Community users and allow access to records associated with the user’s **Account** or **Contact**.

For this requirement:

* Students should only see **Cases related to their Account**.
* A **Sharing Set** can be configured to grant Case access based on the user’s AccountId matching the Case’s AccountId.

### Why not the other options?

| Option | Reason |
| ------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **A. Apex sharing** | ❌ Not necessary and not allowed for Customer Community users unless they are Customer Community Plus or Partner users. |
| **B. Sharing rule** | ❌ Sharing rules *do not apply* to Customer Community license users. They have no roles, and sharing rules require roles. |

Thus, the optimal, Salesforce-recommended method is:

👉 **C. Create a sharing set to share cases with the students.**...

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