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Universal Containers (UC) delivers training in 500 different regions. The UC operations users team manages course setup, scheduling, and trainer setup. The team members work at a regional level and report to an operations manager. The operations manager requested access to edit ALL scheduled courses owned by the operation users team.
How should this be achieved?

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test - Nov 21, 2025

Correct Answer: B

The operations manager will get access to all scheduled courses owned by the operations users team through the Role Hierarchy, provided that the object’s organization-wide default (OWD) is set to Private or Public Read Only and “Grant Access Using Hierarchies” is enabled for that object.

Why B is correct:

In Salesforce, users higher in the role hierarchy automatically get access (view and edit) to records owned by users in roles beneath them.

Since operations team members report to the operations manager, the manager’s role is above the team’s roles.

Therefore, the manager automatically gains access to all records they own—including scheduled courses—without requiring additional sharing rules or groups.

Why not A or C:

A (ownership-based sharing rule): Unnecessary because the role hierarchy already grants this access.

C (public group): A group alone does not grant access unless a sharing rule uses that group. Still unnecessary due to the role hierarchy.

✔ Correct: B — Use the Role Hierarchy....

test - Jul 07, 2025

its B

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