In organizations with low project management maturity, leadership may lack awareness of the PMO's value.
PMI-PMOCP guidance stresses the importance of active engagement and communication with key stakeholders to demonstrate PMO contributions. Facilitating workshops involving key PMO customers and stakeholders provides a forum to showcase successes, clarify the benefits of PMO services, and educate leadership on value realization.
Presenting static documents like the charter (option A) may not effectively convey value. Transforming into a value management office (option B) might be a strategic direction but requires buy-in and clarity first.
Surveying customers (option D) helps gather data but doesn't proactively communicate value. Workshops create dialogue, build relationships, and foster mutual understanding, which are crucial for driving executive support in immature environments.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Strategic Alignment and Stakeholder Engagement.