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A PMO professional identified that the strategic project's stakeholders are dissatisfied with the visibility of project progress, citing a lack of visibility into key performance indicators (KPIs) and communication. The project manager ensured that the current PMO reporting process and requirements are being followed. Which action should the PMO professional take?
Correct Answer: A
Stakeholder dissatisfaction despite compliance suggests amisalignment between the reporting provided and stakeholder expectations. Collaborating with stakeholders to understand their actual reporting needs (Option A) enables tailored reporting enhancements that improve visibility and satisfaction. Auditing (Option B) may find process issues but does not directly address stakeholder requirements. Reassurance (Option C) ignores dissatisfaction. Stricter requirements (Option D) might worsen perceptions without improving content. PMI-PMOCP Governance stressesstakeholder engagement and responsiveness in reporting. References: PMI-PMOCPExam Content Outline, Governance Domain PMI Practice Standard for Project Management Offices (2013), Reporting and Communication PMI PMO Value Ring, Stakeholder Satisfaction