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In a global financial services company, the PMO recently implemented the "Provide Methodologies and Tools" service to ensure project teams use standardized approaches and tools for project management. What key performance indicators (KPIs) should the PMO professional create to measure the performance of this specific service? (Choose 2)
Correct Answer: B,D
For the "Provide Methodologies and Tools" service, KPIs must measure both the enablement activities and the actual adoption of the methodologies and tools. PMI-PMOCP recommends measuringtraining hours per employee(option B) as it reflects investment in capacity-building and skill development, critical to effective tool use. Additionally, thetool adoption rate(option D) directly measures how widely and frequently project teams utilize the standardized methodologies, templates, and guidelines. High adoption indicates the service is effectively embedded in project execution. While strategic outcomes delivery (option A) and governance compliance rate (option C) are important portfolio or organizational KPIs, they are broader and influenced by many factors beyond the scope of this specific PMO service. Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on PMO Performance Measurement and Governance.