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A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient. What should the PMO professional do to move toward developing the service catalog?
Correct Answer: B
When facing a large and diverse customer base that exceeds capacity, the PMO professional shouldcategorize customers based on power, interest, and other characteristics. This segmentation allows for tailored communication and service strategies for each group, making customer engagement scalable and efficient. Interviewing only executives (Option A) or certain management levels (Option C) ignores the broader stakeholder landscape. Developing a catalog solely based on portfolio or project managers' needs (Option D) may miss wider customer expectations. PMI-PMOCP Strategic Alignment stresses segmentation as key to effective service development and stakeholder engagement. References: PMI-PMOCPExam Content Outline, Strategic Alignment Domain PMI Practice Standard for Project Management Offices (2013), Stakeholder Management PMI PMO Value Ring, Service Catalog Development