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Due to a recent organizational transformation, the PMO has been excluded from strategic meetings and discussions. Although still responsible for program and project performance reporting, business representatives are now bypassing the PMO and directly approaching project managers for specific performance updates. What actions should the PMO professional take to ensure the PMO remains valued by the organization?
Correct Answer: B
When a PMO's role is diminished due to organizational change, proactively engaging with business representatives is critical. PMI-PMOCP emphasizesmeeting with key stakeholders individually to understand their evolving needs and expectations. This approach helps the PMO realign its services, rebuild trust, and demonstrate relevance, ensuring it continues to add value. Redesigning reports (option A) or consulting about reports (option C) are tactical and may follow understanding needs but lack the personal engagement necessary for sustained value. Simply enforcing existing processes (option D) ignores the root cause of bypass behavior. Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Strategic Alignment and Stakeholder Management.
