Sales-Cloud-Consultant Exam Dumps | Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process

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Question 45

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Question 45/149

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

A. Embodying

B. Shadowing

C. Interviewing

D. Role Playing

E. Leading Workshops

Correct Answer: B,C,E

Shadowing, interviewing, and leading workshops are three approaches that a consultant can use to learn about and empathize with the customer. Shadowing involves observing how the customer performs their tasks and interacts with their systems. Interviewing involves asking open-ended questions to understand the customer's goals, challenges, and pain points. Leading workshops involves facilitating group discussions and activities to elicit requirements, feedback, and solutions from the customer. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 18)
* https://trailhead.salesforce.com/en/content/learn/modules/consulting_skills_for_salesforce_professionals/d

Recent Comments (The most recent comments are at the top.)

Arnab Kanti Roy - Jun 14, 2025

Correct options: A,B,C
Refer the below Link: https://trailhead.salesforce.com/content/learn/modules/innovation_customer_discovery/innovation_discov_empathize

There are numerous empathetic research methods, and new ones are being created every day. For starters, we recommend using one or all the following easy techniques.

Embodying
Shadowing
Interviewing

Fa3il khayr - May 23, 2025

Correct answers are A , B , C
Im sure 100% of this ( i read it on a badge on trailhead )

Three Methods of Empathetic Research :

1. Embodying: Experiencing the product or service as a customer would, to identify pain points and areas of delight.
2. Shadowing: Observing customers in their natural environment to gain insights into their behaviors and challenges.
3. Interviewing: Engaging in conversations with customers to understand their perspectives, motivations, and needs.

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Question List (149q): Question 1: Cloud Kicks (CK) has just started selling its products inter...; 2 commentQuestion 2: Cloud Kicks has enabled the Einstein Lead Scoring feature an...; Question 3: Cloud Kicks has 300,000 account records and 16 million invoi...; Question 4: Cloud Kicks requires its sales associates to record all cust...; 2 commentQuestion 5: Cloud Kicks (CK) has requested a Statement of Work (SOW) tha...; Question 6: Cloud Kicks wants to assign territories in bulk to Opportuni...; 1 commentQuestion 7: A small company has hired a consultant to plan its Sales Clo...; Question 8: After a project deployment, several bugs are identified by e...; 3 commentQuestion 9: The Cloud Kicks sales team can create leads for both busines...; Question 10: After Cloud Kicks implemented Sales Cloud Einstein, a consul...; Question 11: The admin at Cloud Kicks recently implemented Sales Cloud an...; 2 commentQuestion 12: Northern Trail Outfitters had issues with its last two Sales...; Question 13: Cloud Kicks (CK), a large global organization, is rolling ou...; Question 14: Cloud Kicks (CK) sells online subscriptions for its leading ...; 3 commentQuestion 15: What are two considerations for enabling multiple currencies...; Question 16: As part of a Sales Territories implementation, Cloud Kicks w...; 1 commentQuestion 17: The sales manager at a company has noticed that sales teams ...; Question 18: A consultant has conducted Discovery sessions with Cloud Kic...; 2 commentQuestion 19: An executive at Cloud Kicks (CK) has asked its admin to crea...; Question 20: A consultant for Cloud Kicks is migrating data from an on-pr...; Question 21: Cloud Kicks (CK) has just completed its initial Sales Cloud ...; 2 commentQuestion 22: Prospects at Cloud Kicks are exposed to many different marke...; 1 commentQuestion 23: Cloud Kicks has configured Account Teams and is ready to go ...; Question 24: Cloud Kicks (CK) has acquired a competitor that also uses Sa...; 1 commentQuestion 25: During the Discovery phase of a project, which three steps s...; Question 26: The Cloud Kicks CEO needs to run reports from the sales team...; 1 commentQuestion 27: The Cloud Kicks (CK) IT team wants to enable Person Accounts...; 1 commentQuestion 28: Cloud Kicks noticed its data quality has degraded since its ...; 2 commentQuestion 29: Cloud Kicks wants to enable representatives to view the indi...; 2 commentQuestion 30: Universal Containers (UC) deployed Sales Cloud three months ...; Question 31: A consultant is beginning a new project with Cloud Kicks to ...; 1 commentQuestion 32: Norther Trail Outfitters wants to migrate its Territory Mana...; Question 33: Cloud Kicks sales representatives are allowed to negotiate u...; 1 commentQuestion 34: The sates manager at Cloud Kicks has proposed that the consu...; 1 commentQuestion 35: 'Cloud Kicks (CK) needs to comply with GDPR requirements. Pe...; Question 36: Access to opportunities at Cloud Kicks should be restricted....; 1 commentQuestion 37: During the Deploy phase at Cloud Kicks, users are finding it...; Question 38: Universal Containers' sales operations team needs to provide...; 1 commentQuestion 39: How can a consultant determine which capabilities of a Sales...; 1 commentQuestion 40: Cloud Kicks (CK) recently finished a redeployment of is Ligh...; 2 commentQuestion 41: Cloud Kicks (CK) acquired a company. The VP of technology wa...; Question 42: The consultant at Universal Containers recently enabled fore...; Question 43: Cloud Kicks (OC) sells Formal and Athletic footwear hoes. CK...; Question 44: The Cloud Kicks sales team collaborates on opportunities whi...; 2 commentQuestion 45: Cloud Kicks (CK) is just kicking off its project. The consul...; 1 commentQuestion 46: Universal Containers has hired a new employee for the Global...; Question 47: The sales team at Cloud kicks Cloud has roughly 100 members....; Question 48: The Cloud Kicks team has made a correction in a sandbox envi...; Question 49: The project is almost finished, and now it's time to test th...; Question 50: The sales department at Cloud Kicks is growing quickly. New ...; Question 51: Cloud Kicks rolled out Sales Cloud recently. The VP of sales...; 1 commentQuestion 52: Cloud Kicks' (CK) high-value opportunities are delayed in th...; 1 commentQuestion 53: Universal Containers is planning to migrate two million acco...; Question 54: Northern Trail Outfitters (NTO) has completed its annual pla...; Question 55: Universal Containers (UC) wants to make it easier for sales ...; 1 commentQuestion 56: An executive at Cloud Kicks (CK) has asked its admin to crea...; Question 57: The sales manager at Cloud Kicks has asked a consultant to c...; Question 58: The admin at Cloud Kicks needs to understand the adoption of...; 2 commentQuestion 59: Northern Trail Outfitters (WTO) wants to share revenue from ...; Question 60: A consultant is initiating a Sales Cloud project for Cloud K...; Question 61: The sales director at Universal Containers wants to ensure t...; Question 62: Cloud Kicks wants to implement a methodology to determine wh...; Question 63: Cloud Kicks has a complicated sales process. Sales reps ofte...; 1 commentQuestion 64: A consultant is implementing a new instance of Sales Cloud f...; Question 65: The sales director at Cloud Kicks wants to prevent users fro...; Question 66: Cloud Kicks (CK) operates in multiple countries and wants to...; 1 commentQuestion 67: Cloud Kicks has decided to implement Sales Cloud Einstein. A...; Question 68: Cloud Kicks has 12 stages m its sales process. The probabili...; Question 69: Cloud Kicks wants to sell to both consumers and businesses. ...; Question 70: Cloud Kicks wants to help its sales reps identify stalled op...; Question 71: Cloud Kicks needs to associate some Contacts with many Accou...; Question 72: Sales reps at Universal Containers receive leads that are ge...; 1 commentQuestion 73: When addressing challenges within Cloud Kicks' Sales Cloud p...; Question 74: Cloud Kicks (CK) wants to migrate data from its existing ent...; Question 75: It is challenging for the sales operations team to provide U...; Question 76: A customer notices a large increase in leads created overnig...; Question 77: Sales reps at Cloud Kicks (CK) often receive important custo...; Question 78: Universal Containers wants to divide the revenue of the clos...; 1 commentQuestion 79: Cloud Kicks wants to know how many closed won Opportunities ...; 2 commentQuestion 80: Universal Containers has configured the Account organization...; Question 81: Cloud Kicks has organization-wide defaults set to Private fo...; Question 82: During the requirements gathering workshops at Cloud Kicks, ...; 2 commentQuestion 83: A large company is about to undertake its Initial Sales Clou...; Question 84: When emails sync by Einstein Activity Capture, how are the e...; 2 commentQuestion 85: Cloud Kicks likes to have its supervisors coach the consulta...; 3 commentQuestion 86: Cloud Kicks (CK) has recently implemented Sales Cloud. CK wa...; Question 87: Cloud Kicks (CK) is planning to use Person Accounts to maint...; 1 commentQuestion 88: Cloud Kicks recently launched Sales Cloud, Admins need to kn...; 2 commentQuestion 89: Universal Containers has four product lines, each with its u...; Question 90: Cloud Kicks (CK) frequently has multiple sales reps who coll...; 2 commentQuestion 91: Cloud Kicks' (CK) marketing department is migrating from its...; 3 commentQuestion 92: Organization-wide default settings for Account is set to Pri...; 1 commentQuestion 93: Universal Containers is analyzing data to identify gaps, and...; Question 94: Universal Containers has implemented Salesforce for all of i...; 1 commentQuestion 95: Cloud Kicks is restructuring its sales teams to align with i...; 1 commentQuestion 96: Cloud Kicks has hired a consultant to help with its quoting ...; Question 97: Cloud Kicks wants to release product enhancements effectivel...; 1 commentQuestion 98: Cloud Kicks needs to set sales quotas for all sales reps. Wh...; 1 commentQuestion 99: Cloud Kicks needs to implement a group of Campaigns that are...; 2 commentQuestion 100: Sales reps at Universal Containers (UC) want to know when a ...; 1 commentQuestion 101: Universal Containers continues to see substantial growth yea...; Question 102: Sales managers at Cloud Kicks need to visualize all open opp...; Question 103: Sales managers at Cloud Kicks have noticed that information ...; 1 commentQuestion 104: Cloud Kicks (CK) needs to determine the effectiveness of a r...; Question 105: A consultant is preparing to release an updated version of a...; Question 106: Cloud Kicks has a requirement to measure end user adoption a...; Question 107: Universal Containers (UC) does business with a contact assoc...; Question 108: Cloud Kicks has an integration between the data warehouse an...; Question 109: Sales managers at Cloud Kicks have noticed that information ...; Question 110: Up to this point, two sales have had separate accounts and o...; Question 111: The sales team at Cloud Kicks has been late meeting deadline...; 1 commentQuestion 112: The Sales Cloud implementation at Cloud Kicks (CK) is now li...; 1 commentQuestion 113: Cloud Kicks has enabled territory forecasts to see how expec...; 2 commentQuestion 114: Which data migration sequence should consultant recommend fo...; Question 115: The Cloud Kicks (CK) sales team works with two different typ...; Question 116: Sales reps at Cloud Kicks (CK) need to see the Opportunity a...; 1 commentQuestion 117: Northern Trails Outfitters (NTO) is ready to start the next ...; Question 118: Cloud Kicks (CK) uses Collaborative Forecasts and has a cust...; 1 commentQuestion 119: A consultant has successfully deployed Sales Cloud at Cloud ...; Question 120: Cloud Kicks (CK) recently implemented Einstein Opportunity S...; Question 121: Cloud Kicks is migrating from its current CRM application to...; 1 commentQuestion 122: Cloud Kicks (CK) maintains products and price books on an ex...; Question 123: At Cloud Kicks (CK), each sales rep is assigned a sales ops ...; Question 124: Cloud Kicks (CK) has a custom object, Project__c, that has a...; 2 commentQuestion 125: The Discovery phase with Cloud Kicks (CK) has just ended. CK...; Question 126: Cloud Kicks has a Web-to-Lead form on its website. Following...; 1 commentQuestion 127: Cloud Kicks has completed the discovery stage, and leadershi...; Question 128: Universal Containers is working to expand its residential bu...; 1 commentQuestion 129: The Cloud Kicks global sales team has asked for a simpler wa...; Question 130: Cloud Kicks is running a campaign for the Shoe of the Month ...; Question 131: Cloud Kicks has a private sharing model on Accounts. Account...; 2 commentQuestion 132: Cloud Kicks (CK) uses a custom object named GumShoe__c. GumS...; Question 133: Cloud Kicks is in the process of implementing Sales Cloud fo...; Question 134: Cloud Kicks (CK) is migrating Account and Contact informatio...; Question 135: Universal Containers recently implemented Sales Cloud. Stake...; Question 136: Cloud Kicks (CK) has implemented different sales stages acro...; Question 137: Cloud Kicks (CK) frequently works with contractors for marke...; Question 138: Cloud Kicks rtants its sales operations team to place orders...; Question 139: The Cloud Kicks marketing team purchased a marketing automat...; 1 commentQuestion 140: Northern Trail Outfitters (NTO) wants to expand its use of S...; Question 141: Cloud Kicks (CK) has two sales divisions: a franchise sales ...; Question 142: Multiple sales reps work together to close opportunities at ...; Question 143: Cloud Kicks manages contacts for lead generation in a market...; Question 144: Cloud Kicks sales reps want to see all of their current oppo...; 1 commentQuestion 145: Cloud Kicks (CK) wants to ensure Opportunity are associated ...; Question 146: Northern Trail Outfitters launched Salesforce for its EMEA s...; Question 147: Cloud Kicks (CK) has an external enterprise resource plannin...; Question 148: At a kickoff meeting for a new project, a consultant starts ...; Question 149: Universal Containers is creating a new program to allow cust...

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