100-140 Exam Dumps | Your IT support team uses a ticketing system that automatically assigns tickets to technicians based

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Question 254/301

Your IT support team uses a ticketing system that automatically assigns tickets to technicians based on availability. However, you've noticed an increase in unresolved tickets at the end of each shift. What modification to the system might improve resolution rates?

A. Adjust the ticketing system to assign tickets based on the complexity and estimated resolution time, not just availability

B. Have the system assign more tickets to new technicians for faster learning

C. Allow technicians to select tickets they prefer to handle regardless of their current workload

D. Implement a policy where technicians are required to stay until all their tickets are resolved

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