Correct Answer. B. Confirm that the changes align with company policies and security requirements Ensuring that all changes are compliant with company policies and security standards is crucial in the problem-solving process. This step prevents potential legal and security risks while ensuring that the changes made are suitable within the operational framework of the organization.
Option A is incorrect because adjusting firewall settings should be issue-specific and not a generalized first step.
Option C is incorrect as random testing is inefficient and can introduce new problems rather than solving the existing one.
Option D is incorrect because changes should ideally be implemented during off-peak hours to minimize disruption to business operations.