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A support technician finds that a network router does not power on after a storm. The technician has already confirmed that the device is properly plugged in. What should be the next step in troubleshooting this issue?
Correct Answer: C
Correct Answer. C. Check the power adapter or source for damage Since the issue occurred after a storm, it's possible that the power adapter or source could have been damaged by a power surge. This step helps determine if the lack of power is due to a faulty power source. Option A is incorrect because resetting the router to factory settings cannot be performed if the router does not power on. Option B is incorrect because the network cables do not affect the power supply to the router. Option D is incorrect because firmware updates cannot be conducted on a device that won't power on.