100-140 Exam Dumps | A support technician is documenting a resolved issue where a software bug caused data loss for a client.

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Question 113/301

A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?

A. Summarize the emotional impact of the issue on the client

B. Describe the bug and its impact, and the steps taken to resolve the issue

C. List all the software used by the client, regardless of relevance to the bug

D. Focus on potential upgrades to the client's system to avoid similar issues

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