Correct Answer. B. Record the details of the change, including the original issue, the implemented solution, and its effectiveness in the IT documentation system Documenting the problem and the solution in a structured IT documentation system is essential for future reference and for other team members who may encounter similar issues. It ensures consistency and efficiency in handling future related problems.
Option A is incorrect because an informal email does not ensure that the resolution is recorded in a structured or accessible manner.
Option C is incorrect because a team meeting is less immediate and less effective as a documentation method compared to directly updating the IT documentation system.
Option D is incorrect as posting on a bulletin board is not an appropriate method for documenting technical changes for IT support reference.