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During network troubleshooting, a technician needs to determine why a laptop connects to the network via WLAN but not when using a LAN cable. What should be examined first?
Correct Answer: A
Correct Answer. A. Ensure the laptop's network adapter is enabled and supports Ethernet For a laptop that connects over Wi-Fi but not Ethernet, the first step is to verify that the Ethernet adapter is enabled and functional, as this is a common oversight. Option B is incorrect. The WLAN router wouldn't interfere with an Ethernet connection. Option C is incorrect. While important, an OS update is unlikely to affect only the Ethernet connectivity. Option D is incorrect. Network credentials affecting WLAN would not impact Ethernet connectivity unless configured to do so, which is less common.