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A user is trying to use AirDrop on their MacBook to send a large file to a colleague's iPhone, but the iPhone does not appear as an available device. What should the technician advise the user to check first?
Correct Answer: B
Correct Answer. B. Verify that both devices have Bluetooth enabled AirDrop requires both Bluetooth and Wi-Fi to be enabled to work correctly, but Bluetooth is essential for initiating the connection. Ensuring Bluetooth is enabled on both devices is a critical first check. Option A is incorrect because AirDrop does not require devices to be on the same Wi-Fi network, it only requires both devices to have Wi-Fi enabled Option C is incorrect as restarting devices is more of a general troubleshooting step and should not be the first action Option D is incorrect because while updates can resolve some connectivity issues, they are not necessary for AirDrop to function if it was previously working