100-140 Exam Dumps | An IT manager is evaluating the effectiveness of the current help desk operations. Which KPI should be

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Question 205/301

An IT manager is evaluating the effectiveness of the current help desk operations. Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?

A. Number of tickets closed by first contact

B. Number of training sessions attended by support staff

C. Annual customer satisfaction survey results

D. Monthly IT staff satisfaction ratings

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