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Exam Code:	100-140
Exam Name:	Cisco Certified Support Technician (CCST) IT Support
Certification Provider:	Cisco
Free Question Number:	301
Version:	v2025-12-17
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# of Questions views:	3372
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Exam Question List: Question 1: A user reports that the color on their MacOS laptop display ...; Question 2: Move each help desk term from the list on the left to the sc...; Question 3: When troubleshooting network issues on a Mac, a user may nee...; Question 4: An office network's devices are configured to access the int...; Question 5: A customer purchased a new motherboard for a desktop compute...; Question 6: A graphic designer needs to ensure that their DVI connection...; Question 7: During an audit, a technician notices that a network adapter...; Question 8: A system administrator needs to diagnose intermittent IPv6 c...; Question 9: You receive an email from a senior executive at your company...; Question 10: Which action must a service desk technician take to resolve ...; Question 11: An individual approaches you in the office lobby, dressed in...; Question 12: During an office move, a system administrator needs to ensur...; Question 13: During a remote support session, you successfully resolve an...; Question 14: A MacOS user with hearing impairments is having difficulty b...; Question 15: After implementing a new firewall configuration aimed at enh...; Question 16: You receive an email from a user with the display name of th...; Question 17: A digital media company wants to upgrade their graphic works...; Question 18: A user reports that their computer is not recognizing the ne...; Question 19: When setting up a conference room, a user needs to connect a...; Question 20: A user is experiencing poor image quality and interference o...; Question 21: During an office renovation, a technician must reroute some ...; Question 22: A support technician notices that during peak times, the hel...; Question 23: Why is it important for a technician to ensure firmware is r...; Question 24: A company wants to leverage Google Cloud Platform to analyze...; Question 25: A user reports that the text on their monitor is too small, ...; Question 26: What should be avoided when creating passwords to ensure the...; Question 27: When attempting to charge their phone, a user notices that t...; Question 28: If a malware infection is confirmed on a company server, wha...; Question 29: What is a technician's best practice for disposing of docume...; Question 30: A user needs to monitor the disk usage and free space of the...; Question 31: During a routine network check, a technician notices that se...; Question 32: A technician is updating an internal knowledge base article ...; Question 33: Which protocol analyzer is commonly used for troubleshooting...; Question 34: A user is attempting to use a Micro USB cable to transfer da...; Question 35: An IT administrator is setting up multiple conference rooms ...; Question 36: A network administrator is troubleshooting an issue where an...; Question 37: An iPhone user is experiencing rapid battery drain after an ...; Question 38: When implementing changes to resolve an IT issue based on a ...; Question 39: A user is trying to connect an old MIDI controller to a comp...; Question 40: Which type of virtualization allows a user to run one or mul...; Question 41: A user reports that their PC becomes unresponsive when they ...; Question 42: A network administrator notices that several computers on th...; Question 43: What is the most appropriate first step when assisting a use...; Question 44: Which document outlines a commitment between an organization...; Question 45: A user's smartphone suddenly stops charging, and the user su...; Question 46: A user with limited hand mobility is struggling to use a tra...; Question 47: What is a common indicator of a phishing email?...; Question 48: After successfully resolving an intermittent network connect...; Question 49: A MacOS user cannot receive files via AirDrop from an unknow...; Question 50: When handling PII, what is the most important action a techn...; Question 51: A network administrator notices unusual network traffic patt...; Question 52: What should be considered when resetting a password to ensur...; Question 53: A network administrator is setting up a workstation that nee...; Question 54: A user reports intermittent connectivity issues on their lap...; Question 55: A user cannot access their video conferencing meetings throu...; Question 56: A network administrator notices that users cannot access a n...; Question 57: During a departmental network reconfiguration, a technician ...; Question 58: During troubleshooting, a technician finds that a wired keyb...; Question 59: A software development team is preparing to install a new de...; Question 60: A user reports that an application has become unresponsive a...; Question 61: During a hardware audit, an IT support technician needs to i...; Question 62: During a support call, a technician is asked for their login...; Question 63: A company is integrating Amazon S3 buckets for cloud storage...; Question 64: A user with low vision needs to adjust their MacOS settings ...; Question 65: A technician is tasked with sending PII data to a partner co...; Question 66: A user is setting up a workstation that requires connecting ...; Question 67: During a network audit, a technician discovers that DNS quer...; Question 68: A user complains about their MacBook's battery draining fast...; Question 69: Sarah, an employee, reports that she is unable to access the...; Question 70: A support technician needs to instruct a remote user on how ...; Question 71: During an office expansion, a technician sets up additional ...; Question 72: A user is attempting to send a presentation file from their ...; Question 73: A macOS user reports that their system has been running unus...; Question 74: A company's internal websites become intermittently inaccess...; Question 75: A user reports that incoming faxes are consistently incomple...; Question 76: A graphic designer finds that their graphics software crashe...; Question 77: A user wants to configure their Mac to automatically update ...; Question 78: A smartphone user reports that their device frequently disco...; Question 79: The help desk manager at a technology firm is implementing a...; Question 80: During a system upgrade, a technician notices that a graphic...; Question 81: What is the first step a technician should take when initiat...; Question 82: Jack is unable to print to the office's multifunction device...; Question 83: A user's workstation is located far from the company's route...; Question 84: A user in an enterprise environment is experiencing slow con...; Question 85: A client is unable to recall their computer's hostname and n...; Question 86: A technician has upgraded all office PCs to a new operating ...; Question 87: When a user complains about flickering issues while using a ...; Question 88: What should a user do if they receive an email that appears ...; Question 89: A customer support representative receives an email from a c...; Question 90: A graphic design company wants to run the latest version of ...; Question 91: A company plans to deploy a critical software application th...; Question 92: What is a potential drawback of mapping Dropbox as a network...; Question 93: A company uses a range of IP addresses which fall into the c...; Question 94: What is the first step a technician should instruct a user t...; Question 95: A customer calls the Help Desk and reports the following: I ...; Question 96: During a setup of multiple 4K monitors, a user wants to dais...; Question 97: Sophia needs to use the office multifunction device to fax a...; Question 98: Which indicators suggest malware is affecting an operating s...; Question 99: During a TeamViewer session, how should a technician handle ...; Question 100: A user reports that their wireless mouse intermittently disc...; Question 101: A user reports that their laptop is not charging despite bei...; Question 102: A user reports that their device cannot access Internet serv...; Question 103: During a network troubleshooting session, a technician needs...; Question 104: What is a crucial consideration when upgrading from a SATA S...; Question 105: A technician notices that a user's wireless pointing device ...; Question 106: An employee reports that they are not receiving any emails. ...; Question 107: What happens if the gpupdate /force command is unable to app...; Question 108: What is a potential risk associated with performing firmware...; Question 109: A user needs to check the available disk space on their Wind...; Question 110: What should an employee do first if they receive an email th...; Question 111: You are using remote access software to assist an end user w...; Question 112: During a server inspection, a technician observes that the h...; Question 113: A support technician is documenting a resolved issue where a...; Question 114: A user installs a new application on their MacOS which requi...; Question 115: During the installation of a point-of-sale system, a technic...; Question 116: An IT administrator is setting up access for a new team memb...; Question 117: A network technician needs to check if a server is listening...; Question 118: When mapping a shared drive on a Windows system using SMB, w...; Question 119: A user's workstation is experiencing network connectivity is...; Question 120: What protocol should a technician follow after completing a ...; Question 121: A network technician is configuring a newly installed router...; Question 122: During an inventory check, a technician needs to differentia...; Question 123: What should technicians be cautious of before updating firmw...; Question 124: You have just finished assisting a customer with a network c...; Question 125: A company plans to deploy a series of web apps that need to ...; Question 126: Match each Windows tool from the list on the left to its app...; Question 127: During scanning, a user notices that the scanner starts but ...; Question 128: Lucas, an employee, reports that he cannot print to the offi...; Question 129: A user working in a dimly lit environment finds the default ...; Question 130: A desktop support technician is tasked with replacing the po...; Question 131: During a support session, a macOS user needs assistance find...; Question 132: While providing remote support, you encounter a problem that...; Question 133: A user is experiencing intermittent power losses with their ...; Question 134: A support technician finds that a network router does not po...; Question 135: A developer needs to quickly create and test multiple enviro...; Question 136: What limitation must technicians be aware of when using AI t...; Question 137: During a presentation, a user's interactive flat panel sudde...; Question 138: A business needs a highly scalable and reliable messaging se...; Question 139: After resolving a network outage issue, how should a technic...; Question 140: During a video editing session, a MacOS user notices that th...; Question 141: A user reports that their smartphone is not charging when pl...; Question 142: You are managing a help desk and notice that the average res...; Question 143: A user's MacOS has failed to boot, and they need to restore ...; Question 144: What critical step should be taken when using search engine ...; Question 145: A user needs to backup important documents from their Window...; Question 146: A technician receives an urgent email from what seems to be ...; Question 147: A team of IT support technicians at a large corporation uses...; Question 148: A MacOS user has lost some critical files after an accidenta...; Question 149: An employee reports that their desktop, which is connected v...; Question 150: During a routine inspection, an IT support technician notice...; Question 151: A user's smartphone freezes on the home screen and does not ...; Question 152: A user is setting up BitLocker on a new laptop and needs to ...; Question 153: A technician is called to troubleshoot a Webex Desk Pro scre...; Question 154: A client is concerned about the consistency of service they ...; Question 155: A user needs to check the warranty and service coverage stat...; Question 156: A technician finds that the sound card is listed with a yell...; Question 157: During network troubleshooting, a technician needs to determ...; Question 158: You are adding a new solid state drive (SSD) to a customer's...; Question 159: A user reports that their scanner is not being recognized by...; Question 160: A user has extended their desktop across two monitors for be...; Question 161: A technician needs to check network cables in a tight and cl...; Question 162: A customer copied the APK file for an app from their Windows...; Question 163: When integrating a new SaaS application into an organization...; Question 164: What is the primary function of Mobile Device Management (MD...; Question 165: A user is connecting their new high-performance laptop to a ...; Question 166: An employee reports that they can view content but cannot in...; Question 167: After resolving a complex networking issue that involved mul...; Question 168: A user reports that a mobile app crashes every time they try...; Question 169: A network technician suspects that there is an issue with th...; Question 170: A user has accidentally deleted several important documents ...; Question 171: A database server is being set up to handle large volumes of...; Question 172: An engineering firm is evaluating new software for CAD and 3...; Question 173: During a system audit, a technician needs to confirm that th...; Question 174: After planning a resolution for a recurring network issue, w...; Question 175: An IT support team frequently misses deadlines for resolving...; Question 176: During a video conference call, a user notices that their sy...; Question 177: A user is troubleshooting a persistent issue with their emai...; Question 178: What are benefits of a knowledge base for IT support? (Choos...; Question 179: A user reports that their computer crashes when trying to pr...; Question 180: An IT administrator needs to map Dropbox as a network drive ...; Question 181: During a remote support session, a macOS user needs to check...; Question 182: A technician is helping a user set up a workstation where th...; Question 183: What should a technician do if sensitive information appears...; Question 184: During a troubleshooting session, a technician needs to guid...; Question 185: A user is setting up a new Mac and wants to ensure all their...; Question 186: A user's PC is running slowly and they suspect a background ...; Question 187: What is an essential security measure for a technician to ta...; Question 188: What is a crucial step a technician must take when using AI ...; Question 189: After upgrading a network's security protocols, which aspect...; Question 190: After clearing a paper jam from a laser printer, the error p...; Question 191: A technician is troubleshooting a workstation that appears t...; Question 192: A healthcare organization needs to ensure that their data is...; Question 193: A user is setting up an older model barcode scanner that con...; Question 194: A user reports that they are experiencing slow browser perfo...; Question 195: How should a technician approach conflicting solutions found...; Question 196: A user needs to connect a modern laptop with only USB-C port...; Question 197: During a routine security check, a user discovers they do no...; Question 198: An employee finds a document marked "Confidential" on a publ...; Question 199: During performance assessments, a technician wishes to deter...; Question 200: A user needs to connect a keyboard and a mouse to their lapt...; Question 201: After resolving a complex software issue involving multiple ...; Question 202: When a technician is using internal knowledge base articles ...; Question 203: When utilizing AI for troubleshooting user issues, what ethi...; Question 204: A macOS user is experiencing issues with their Bluetooth con...; Question 205: An IT manager is evaluating the effectiveness of the current...; Question 206: A technician is scheduled to replace a broken LCD screen on ...; Question 207: A user needs assistance configuring Microsoft Teams so that ...; Question 208: What is the primary difference between predictive AI and gen...; Question 209: During a presentation, a MacOS user wants to show a video on...; Question 210: A network administrator notices that several users cannot co...; Question 211: A department's printer is showing as offline for all users, ...; Question 212: A user is preparing to upgrade their Linux system and needs ...; Question 213: An IT support technician is instructing a remote user on how...; Question 214: You've completed a support call where the issue was resolved...; Question 215: During a phone support call, a user aggressively insists on ...; Question 216: What should a technician do first when responding to an end ...; Question 217: What is the first action an employee should take after recei...; Question 218: What is the best practice for a technician using search engi...; Question 219: An Android user is unable to download updates for their apps...; Question 220: A technician is setting up a new interactive flat panel but ...; Question 221: A technician finds that a networked office printer frequentl...; Question 222: A network administrator wants to confirm IPv6 connectivity t...; Question 223: A user wants to set up Time Machine to perform regular backu...; Question 224: An IT support technician is configuring multifactor authenti...; Question 225: A video production team wants to connect multiple 4K monitor...; Question 226: A user reports they cannot access the company's internal web...; Question 227: What does a 169.x.x.x IP address indicate on a Windows devic...; Question 228: During a video conference, a user notices that the video out...; Question 229: When using AI tools to update internal documentation based o...; Question 230: A user is experiencing performance issues and suspects that ...; Question 231: What is the primary role of a hypervisor in a virtualized en...; Question 232: An IT support technician is helping a user troubleshoot a de...; Question 233: During an audit, a technician discovers that several devices...; Question 234: When auditing internal compliance with data protection guide...; Question 235: When using AI to research a complex network issue, what is t...; Question 236: Before beginning work on replacing the memory modules in a l...; Question 237: What is the most effective way for a technician to utilize i...; Question 238: A technician is troubleshooting an issue where only one side...; Question 239: A gaming company is testing a new game that is heavy on grap...; Question 240: What is the best initial response when a user notices an una...; Question 241: A user is attempting to install new software on a Windows 10...; Question 242: During a network audit, an IT support technician needs to gu...; Question 243: A user is trying to use AirDrop on their MacBook to send a l...; Question 244: Which two of the following are supported operating systems f...; Question 245: A network technician wants to monitor incoming connections o...; Question 246: During a business trip, a user needs to purchase a replaceme...; Question 247: After resolving a complex network issue involving multiple s...; Question 248: What should a technician consider when updating internal kno...; Question 249: You are working from home over a weekend to resolve a backlo...; Question 250: A user's mobile app is not synchronizing data between their ...; Question 251: A user's external hard drive is not being recognized by thei...; Question 252: A user is experiencing audio issues during virtual meetings ...; Question 253: How should a technician utilize AI-generated solutions when ...; Question 254: Your IT support team uses a ticketing system that automatica...; Question 255: A user is attempting to connect a USB-C equipped laptop to a...; Question 256: A user needs to ensure their computer's IP settings are not ...; Question 257: How should a technician handle the AI recommendations when d...; Question 258: You are remotely assisting an end user who is experiencing a...; Question 259: What ethical issue must be considered when integrating AI in...; Question 260: Which command can be used to force a background update of al...; Question 261: A professional video editor needs to select a GPU that will ...; Question 262: What is a key reason why help desk technicians are often tar...; Question 263: An IT support technician is called to investigate an issue w...; Question 264: During a team collaboration session, a user finds they canno...; Question 265: When installing a new graphics card in a desktop computer, w...; Question 266: After updating their browser, a MacOS user notices that some...; Question 267: A user is trying to transfer data from their new USB-C enabl...; Question 268: An IT support technician is assisting a user who needs to ma...; Question 269: A graphic design department is upgrading its software and ne...; Question 270: Joe calls in to report internet outages. A customer service ...; Question 271: During an external audit, it was found that a critical servi...; Question 272: During an IT audit, you discover that a user, Bob, has acces...; Question 273: Mia is trying to use the multifunction device to scan docume...; Question 274: A business requires assistance with a cloud deployment that ...; Question 275: A finance department user complains that their workstation, ...; Question 276: A system administrator suspects that a service is not releas...; Question 277: A user complains that their laptop battery drains too quickl...; Question 278: How should a technician address biases that may arise from A...; Question 279: An enterprise requires a secure environment to manage and st...; Question 280: A technician is troubleshooting a monitor that remains blank...; Question 281: After an Android OS update, a user notices that some apps no...; Question 282: When trying to save changes to a presentation, a user receiv...; Question 283: How should a technician use search engine results when updat...; Question 284: A Linux user needs to confirm their device's IPv4 address to...; Question 285: An employee receives an email requesting sensitive informati...; Question 286: A user reports that their device connected via a serial port...; Question 287: A MacOS user finds that their browser is not saving password...; Question 288: A MacOS user finds that their laptop battery is depleting fa...; Question 289: During an incident response, a technician needs to quickly c...; Question 290: What should a technician be aware of when relying on AI to d...; Question 291: What is the best preventative measure against IP spoofing on...; Question 292: A user's laptop that was encrypted with BitLocker has been r...; Question 293: A MacOS user wants to extend their desktop to two external m...; Question 294: You need to help a Windows user close some Microsoft Edge pa...; Question 295: What AWS service would you recommend to a company looking to...; Question 296: A company's IT support team is revising its Service Level Ag...; Question 297: A company is experiencing intermittent network failures on s...; Question 298: You are helping an end user fix a corrupted application via ...; Question 299: In documenting the resolution of a software error that cause...; Question 300: A user complains that their webcam image is very dark despit...; Question 301: A company wants to optimize their server hardware by running...

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