Correct Answer. C. Replace the paper feed rollers in the bypass tray Worn or dirty paper feed rollers can cause frequent jams, especially when using trays that handle special media like the bypass tray. Replacing or cleaning the rollers is typically the first step in resolving these issues.
Option A is incorrect. Network settings would not cause physical paper jams.
Option B is incorrect. Firmware updates are less likely to affect mechanical issues such as paper jams unless the update specifically addresses this.
Option D is incorrect. While paper quality can affect jamming, this is generally not the first step if the jams are frequent and specifically occur when using the bypass tray.