What protocol should a technician follow after completing a troubleshooting session using remote management software?
Correct Answer: B
Correct Answer. B. Verify with the user that the issue has been resolved and then properly disconnect the session Verifying the resolution with the user and then properly ending the session ensures that the support is completed satisfactorily and that the user's system is secured.
Option A is incorrect as leaving tools installed without consent can be a security risk and privacy concern.
Option C is incorrect because
continuously monitoring the user's activity without consent is invasive and unethical.
Option D is incorrect as multiple reboots are generally unnecessary and may cause inconvenience or concern to the user.