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Question 98/301

Which indicators suggest malware is affecting an operating system? (Choose two)

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Question List (301q)
Question 1: A user reports that the color on their MacOS laptop display ...
Question 2: Move each help desk term from the list on the left to the sc...
Question 3: When troubleshooting network issues on a Mac, a user may nee...
Question 4: An office network's devices are configured to access the int...
Question 5: A customer purchased a new motherboard for a desktop compute...
Question 6: A graphic designer needs to ensure that their DVI connection...
Question 7: During an audit, a technician notices that a network adapter...
Question 8: A system administrator needs to diagnose intermittent IPv6 c...
Question 9: You receive an email from a senior executive at your company...
Question 10: Which action must a service desk technician take to resolve ...
Question 11: An individual approaches you in the office lobby, dressed in...
Question 12: During an office move, a system administrator needs to ensur...
Question 13: During a remote support session, you successfully resolve an...
Question 14: A MacOS user with hearing impairments is having difficulty b...
Question 15: After implementing a new firewall configuration aimed at enh...
Question 16: You receive an email from a user with the display name of th...
Question 17: A digital media company wants to upgrade their graphic works...
Question 18: A user reports that their computer is not recognizing the ne...
Question 19: When setting up a conference room, a user needs to connect a...
Question 20: A user is experiencing poor image quality and interference o...
Question 21: During an office renovation, a technician must reroute some ...
Question 22: A support technician notices that during peak times, the hel...
Question 23: Why is it important for a technician to ensure firmware is r...
Question 24: A company wants to leverage Google Cloud Platform to analyze...
Question 25: A user reports that the text on their monitor is too small, ...
Question 26: What should be avoided when creating passwords to ensure the...
Question 27: When attempting to charge their phone, a user notices that t...
Question 28: If a malware infection is confirmed on a company server, wha...
Question 29: What is a technician's best practice for disposing of docume...
Question 30: A user needs to monitor the disk usage and free space of the...
Question 31: During a routine network check, a technician notices that se...
Question 32: A technician is updating an internal knowledge base article ...
Question 33: Which protocol analyzer is commonly used for troubleshooting...
Question 34: A user is attempting to use a Micro USB cable to transfer da...
Question 35: An IT administrator is setting up multiple conference rooms ...
Question 36: A network administrator is troubleshooting an issue where an...
Question 37: An iPhone user is experiencing rapid battery drain after an ...
Question 38: When implementing changes to resolve an IT issue based on a ...
Question 39: A user is trying to connect an old MIDI controller to a comp...
Question 40: Which type of virtualization allows a user to run one or mul...
Question 41: A user reports that their PC becomes unresponsive when they ...
Question 42: A network administrator notices that several computers on th...
Question 43: What is the most appropriate first step when assisting a use...
Question 44: Which document outlines a commitment between an organization...
Question 45: A user's smartphone suddenly stops charging, and the user su...
Question 46: A user with limited hand mobility is struggling to use a tra...
Question 47: What is a common indicator of a phishing email?...
Question 48: After successfully resolving an intermittent network connect...
Question 49: A MacOS user cannot receive files via AirDrop from an unknow...
Question 50: When handling PII, what is the most important action a techn...
Question 51: A network administrator notices unusual network traffic patt...
Question 52: What should be considered when resetting a password to ensur...
Question 53: A network administrator is setting up a workstation that nee...
Question 54: A user reports intermittent connectivity issues on their lap...
Question 55: A user cannot access their video conferencing meetings throu...
Question 56: A network administrator notices that users cannot access a n...
Question 57: During a departmental network reconfiguration, a technician ...
Question 58: During troubleshooting, a technician finds that a wired keyb...
Question 59: A software development team is preparing to install a new de...
Question 60: A user reports that an application has become unresponsive a...
Question 61: During a hardware audit, an IT support technician needs to i...
Question 62: During a support call, a technician is asked for their login...
Question 63: A company is integrating Amazon S3 buckets for cloud storage...
Question 64: A user with low vision needs to adjust their MacOS settings ...
Question 65: A technician is tasked with sending PII data to a partner co...
Question 66: A user is setting up a workstation that requires connecting ...
Question 67: During a network audit, a technician discovers that DNS quer...
Question 68: A user complains about their MacBook's battery draining fast...
Question 69: Sarah, an employee, reports that she is unable to access the...
Question 70: A support technician needs to instruct a remote user on how ...
Question 71: During an office expansion, a technician sets up additional ...
Question 72: A user is attempting to send a presentation file from their ...
Question 73: A macOS user reports that their system has been running unus...
Question 74: A company's internal websites become intermittently inaccess...
Question 75: A user reports that incoming faxes are consistently incomple...
Question 76: A graphic designer finds that their graphics software crashe...
Question 77: A user wants to configure their Mac to automatically update ...
Question 78: A smartphone user reports that their device frequently disco...
Question 79: The help desk manager at a technology firm is implementing a...
Question 80: During a system upgrade, a technician notices that a graphic...
Question 81: What is the first step a technician should take when initiat...
Question 82: Jack is unable to print to the office's multifunction device...
Question 83: A user's workstation is located far from the company's route...
Question 84: A user in an enterprise environment is experiencing slow con...
Question 85: A client is unable to recall their computer's hostname and n...
Question 86: A technician has upgraded all office PCs to a new operating ...
Question 87: When a user complains about flickering issues while using a ...
Question 88: What should a user do if they receive an email that appears ...
Question 89: A customer support representative receives an email from a c...
Question 90: A graphic design company wants to run the latest version of ...
Question 91: A company plans to deploy a critical software application th...
Question 92: What is a potential drawback of mapping Dropbox as a network...
Question 93: A company uses a range of IP addresses which fall into the c...
Question 94: What is the first step a technician should instruct a user t...
Question 95: A customer calls the Help Desk and reports the following: I ...
Question 96: During a setup of multiple 4K monitors, a user wants to dais...
Question 97: Sophia needs to use the office multifunction device to fax a...
Question 98: Which indicators suggest malware is affecting an operating s...
Question 99: During a TeamViewer session, how should a technician handle ...
Question 100: A user reports that their wireless mouse intermittently disc...
Question 101: A user reports that their laptop is not charging despite bei...
Question 102: A user reports that their device cannot access Internet serv...
Question 103: During a network troubleshooting session, a technician needs...
Question 104: What is a crucial consideration when upgrading from a SATA S...
Question 105: A technician notices that a user's wireless pointing device ...
Question 106: An employee reports that they are not receiving any emails. ...
Question 107: What happens if the gpupdate /force command is unable to app...
Question 108: What is a potential risk associated with performing firmware...
Question 109: A user needs to check the available disk space on their Wind...
Question 110: What should an employee do first if they receive an email th...
Question 111: You are using remote access software to assist an end user w...
Question 112: During a server inspection, a technician observes that the h...
Question 113: A support technician is documenting a resolved issue where a...
Question 114: A user installs a new application on their MacOS which requi...
Question 115: During the installation of a point-of-sale system, a technic...
Question 116: An IT administrator is setting up access for a new team memb...
Question 117: A network technician needs to check if a server is listening...
Question 118: When mapping a shared drive on a Windows system using SMB, w...
Question 119: A user's workstation is experiencing network connectivity is...
Question 120: What protocol should a technician follow after completing a ...
Question 121: A network technician is configuring a newly installed router...
Question 122: During an inventory check, a technician needs to differentia...
Question 123: What should technicians be cautious of before updating firmw...
Question 124: You have just finished assisting a customer with a network c...
Question 125: A company plans to deploy a series of web apps that need to ...
Question 126: Match each Windows tool from the list on the left to its app...
Question 127: During scanning, a user notices that the scanner starts but ...
Question 128: Lucas, an employee, reports that he cannot print to the offi...
Question 129: A user working in a dimly lit environment finds the default ...
Question 130: A desktop support technician is tasked with replacing the po...
Question 131: During a support session, a macOS user needs assistance find...
Question 132: While providing remote support, you encounter a problem that...
Question 133: A user is experiencing intermittent power losses with their ...
Question 134: A support technician finds that a network router does not po...
Question 135: A developer needs to quickly create and test multiple enviro...
Question 136: What limitation must technicians be aware of when using AI t...
Question 137: During a presentation, a user's interactive flat panel sudde...
Question 138: A business needs a highly scalable and reliable messaging se...
Question 139: After resolving a network outage issue, how should a technic...
Question 140: During a video editing session, a MacOS user notices that th...
Question 141: A user reports that their smartphone is not charging when pl...
Question 142: You are managing a help desk and notice that the average res...
Question 143: A user's MacOS has failed to boot, and they need to restore ...
Question 144: What critical step should be taken when using search engine ...
Question 145: A user needs to backup important documents from their Window...
Question 146: A technician receives an urgent email from what seems to be ...
Question 147: A team of IT support technicians at a large corporation uses...
Question 148: A MacOS user has lost some critical files after an accidenta...
Question 149: An employee reports that their desktop, which is connected v...
Question 150: During a routine inspection, an IT support technician notice...
Question 151: A user's smartphone freezes on the home screen and does not ...
Question 152: A user is setting up BitLocker on a new laptop and needs to ...
Question 153: A technician is called to troubleshoot a Webex Desk Pro scre...
Question 154: A client is concerned about the consistency of service they ...
Question 155: A user needs to check the warranty and service coverage stat...
Question 156: A technician finds that the sound card is listed with a yell...
Question 157: During network troubleshooting, a technician needs to determ...
Question 158: You are adding a new solid state drive (SSD) to a customer's...
Question 159: A user reports that their scanner is not being recognized by...
Question 160: A user has extended their desktop across two monitors for be...
Question 161: A technician needs to check network cables in a tight and cl...
Question 162: A customer copied the APK file for an app from their Windows...
Question 163: When integrating a new SaaS application into an organization...
Question 164: What is the primary function of Mobile Device Management (MD...
Question 165: A user is connecting their new high-performance laptop to a ...
Question 166: An employee reports that they can view content but cannot in...
Question 167: After resolving a complex networking issue that involved mul...
Question 168: A user reports that a mobile app crashes every time they try...
Question 169: A network technician suspects that there is an issue with th...
Question 170: A user has accidentally deleted several important documents ...
Question 171: A database server is being set up to handle large volumes of...
Question 172: An engineering firm is evaluating new software for CAD and 3...
Question 173: During a system audit, a technician needs to confirm that th...
Question 174: After planning a resolution for a recurring network issue, w...
Question 175: An IT support team frequently misses deadlines for resolving...
Question 176: During a video conference call, a user notices that their sy...
Question 177: A user is troubleshooting a persistent issue with their emai...
Question 178: What are benefits of a knowledge base for IT support? (Choos...
Question 179: A user reports that their computer crashes when trying to pr...
Question 180: An IT administrator needs to map Dropbox as a network drive ...
Question 181: During a remote support session, a macOS user needs to check...
Question 182: A technician is helping a user set up a workstation where th...
Question 183: What should a technician do if sensitive information appears...
Question 184: During a troubleshooting session, a technician needs to guid...
Question 185: A user is setting up a new Mac and wants to ensure all their...
Question 186: A user's PC is running slowly and they suspect a background ...
Question 187: What is an essential security measure for a technician to ta...
Question 188: What is a crucial step a technician must take when using AI ...
Question 189: After upgrading a network's security protocols, which aspect...
Question 190: After clearing a paper jam from a laser printer, the error p...
Question 191: A technician is troubleshooting a workstation that appears t...
Question 192: A healthcare organization needs to ensure that their data is...
Question 193: A user is setting up an older model barcode scanner that con...
Question 194: A user reports that they are experiencing slow browser perfo...
Question 195: How should a technician approach conflicting solutions found...
Question 196: A user needs to connect a modern laptop with only USB-C port...
Question 197: During a routine security check, a user discovers they do no...
Question 198: An employee finds a document marked "Confidential" on a publ...
Question 199: During performance assessments, a technician wishes to deter...
Question 200: A user needs to connect a keyboard and a mouse to their lapt...
Question 201: After resolving a complex software issue involving multiple ...
Question 202: When a technician is using internal knowledge base articles ...
Question 203: When utilizing AI for troubleshooting user issues, what ethi...
Question 204: A macOS user is experiencing issues with their Bluetooth con...
Question 205: An IT manager is evaluating the effectiveness of the current...
Question 206: A technician is scheduled to replace a broken LCD screen on ...
Question 207: A user needs assistance configuring Microsoft Teams so that ...
Question 208: What is the primary difference between predictive AI and gen...
Question 209: During a presentation, a MacOS user wants to show a video on...
Question 210: A network administrator notices that several users cannot co...
Question 211: A department's printer is showing as offline for all users, ...
Question 212: A user is preparing to upgrade their Linux system and needs ...
Question 213: An IT support technician is instructing a remote user on how...
Question 214: You've completed a support call where the issue was resolved...
Question 215: During a phone support call, a user aggressively insists on ...
Question 216: What should a technician do first when responding to an end ...
Question 217: What is the first action an employee should take after recei...
Question 218: What is the best practice for a technician using search engi...
Question 219: An Android user is unable to download updates for their apps...
Question 220: A technician is setting up a new interactive flat panel but ...
Question 221: A technician finds that a networked office printer frequentl...
Question 222: A network administrator wants to confirm IPv6 connectivity t...
Question 223: A user wants to set up Time Machine to perform regular backu...
Question 224: An IT support technician is configuring multifactor authenti...
Question 225: A video production team wants to connect multiple 4K monitor...
Question 226: A user reports they cannot access the company's internal web...
Question 227: What does a 169.x.x.x IP address indicate on a Windows devic...
Question 228: During a video conference, a user notices that the video out...
Question 229: When using AI tools to update internal documentation based o...
Question 230: A user is experiencing performance issues and suspects that ...
Question 231: What is the primary role of a hypervisor in a virtualized en...
Question 232: An IT support technician is helping a user troubleshoot a de...
Question 233: During an audit, a technician discovers that several devices...
Question 234: When auditing internal compliance with data protection guide...
Question 235: When using AI to research a complex network issue, what is t...
Question 236: Before beginning work on replacing the memory modules in a l...
Question 237: What is the most effective way for a technician to utilize i...
Question 238: A technician is troubleshooting an issue where only one side...
Question 239: A gaming company is testing a new game that is heavy on grap...
Question 240: What is the best initial response when a user notices an una...
Question 241: A user is attempting to install new software on a Windows 10...
Question 242: During a network audit, an IT support technician needs to gu...
Question 243: A user is trying to use AirDrop on their MacBook to send a l...
Question 244: Which two of the following are supported operating systems f...
Question 245: A network technician wants to monitor incoming connections o...
Question 246: During a business trip, a user needs to purchase a replaceme...
Question 247: After resolving a complex network issue involving multiple s...
Question 248: What should a technician consider when updating internal kno...
Question 249: You are working from home over a weekend to resolve a backlo...
Question 250: A user's mobile app is not synchronizing data between their ...
Question 251: A user's external hard drive is not being recognized by thei...
Question 252: A user is experiencing audio issues during virtual meetings ...
Question 253: How should a technician utilize AI-generated solutions when ...
Question 254: Your IT support team uses a ticketing system that automatica...
Question 255: A user is attempting to connect a USB-C equipped laptop to a...
Question 256: A user needs to ensure their computer's IP settings are not ...
Question 257: How should a technician handle the AI recommendations when d...
Question 258: You are remotely assisting an end user who is experiencing a...
Question 259: What ethical issue must be considered when integrating AI in...
Question 260: Which command can be used to force a background update of al...
Question 261: A professional video editor needs to select a GPU that will ...
Question 262: What is a key reason why help desk technicians are often tar...
Question 263: An IT support technician is called to investigate an issue w...
Question 264: During a team collaboration session, a user finds they canno...
Question 265: When installing a new graphics card in a desktop computer, w...
Question 266: After updating their browser, a MacOS user notices that some...
Question 267: A user is trying to transfer data from their new USB-C enabl...
Question 268: An IT support technician is assisting a user who needs to ma...
Question 269: A graphic design department is upgrading its software and ne...
Question 270: Joe calls in to report internet outages. A customer service ...
Question 271: During an external audit, it was found that a critical servi...
Question 272: During an IT audit, you discover that a user, Bob, has acces...
Question 273: Mia is trying to use the multifunction device to scan docume...
Question 274: A business requires assistance with a cloud deployment that ...
Question 275: A finance department user complains that their workstation, ...
Question 276: A system administrator suspects that a service is not releas...
Question 277: A user complains that their laptop battery drains too quickl...
Question 278: How should a technician address biases that may arise from A...
Question 279: An enterprise requires a secure environment to manage and st...
Question 280: A technician is troubleshooting a monitor that remains blank...
Question 281: After an Android OS update, a user notices that some apps no...
Question 282: When trying to save changes to a presentation, a user receiv...
Question 283: How should a technician use search engine results when updat...
Question 284: A Linux user needs to confirm their device's IPv4 address to...
Question 285: An employee receives an email requesting sensitive informati...
Question 286: A user reports that their device connected via a serial port...
Question 287: A MacOS user finds that their browser is not saving password...
Question 288: A MacOS user finds that their laptop battery is depleting fa...
Question 289: During an incident response, a technician needs to quickly c...
Question 290: What should a technician be aware of when relying on AI to d...
Question 291: What is the best preventative measure against IP spoofing on...
Question 292: A user's laptop that was encrypted with BitLocker has been r...
Question 293: A MacOS user wants to extend their desktop to two external m...
Question 294: You need to help a Windows user close some Microsoft Edge pa...
Question 295: What AWS service would you recommend to a company looking to...
Question 296: A company's IT support team is revising its Service Level Ag...
Question 297: A company is experiencing intermittent network failures on s...
Question 298: You are helping an end user fix a corrupted application via ...
Question 299: In documenting the resolution of a software error that cause...
Question 300: A user complains that their webcam image is very dark despit...
Question 301: A company wants to optimize their server hardware by running...