ADX261 Exam Dumps | universal containers wants to schedule technicians for repair services when an agent is unable to solve

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Question 92/110

universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

A. Omni channel

B. Contact Requests

C. field service

D. Mobile connect

Correct Answer: C

Field Service is the functionality that a consultant should recommend to schedule technicians for repair services when an agent is unable to solve a customer problem via call center. Field Service is a product that allows you to manage your mobile workforce and deliver onsite service to your customers. Field Service can be used to create work orders, schedule appointments, dispatch technicians, track service delivery, and optimize routes. Field Service can also be integrated with other Service Cloud features, such as cases, entitlements, knowledge, or chat. Verified Reference: [Service Cloud Consultant Certification Guide & Tips], Field Service Overview

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