ADX261 Exam Dumps | An organization has requested guidance on how to delete customers' personal data when they are no longer

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Question 32/110

An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
\lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?

A. Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable.

B. Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

C. Search and remove all customer information, including records and in unindexed free-text fields, and refresh sandboxes to ensure no data retention.

Correct Answer: C

To comply with global data protection and privacy regulations, the consultant should recommend a thorough approach to data deletion. This includes searching and removing all customer information from Salesforce, covering both structured data (like records) and unstructured data (such as comments or notes in free-text fields). Additionally, refreshing sandboxes after this process ensures that any copies of the data in development or testing environments are also purged, maintaining compliance and safeguarding privacy.

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