ADX261 Exam Dumps | Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance

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Question 28/110

Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein AI products.
Which approach should the consultant recommend to start AI efforts at CK?

A. Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.

B. Review and address Case data issues and set up Einstein Classification Apps.

C. Review and address Case data issues and set up Einstein Article Recommendations.

Correct Answer: B

For Cloud Kicks (CK) to adopt artificial intelligence (AI) effectively in improving case closure KPIs and product support planning, it's crucial to first review and address any data quality issues in their existing case data. Once the data is clean and reliable, setting up Einstein Classification Apps is a strategic move. Einstein Classification can analyze historical case data to predict values for fields in new cases, helping prioritize and route cases more efficiently. This approach leverages AI to enhance decision-making processes, improve operational efficiency, and provide more targeted support, aligning with CK's goals to improve case management through AI capabilities.

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