ADX261 Exam Dumps | A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password

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Question 89/110

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the number of cases created, CK wants to provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp.
What is the recommended case deflection solution?

A. Chat for Web and In-App

B. Digital Engagement Messaging

C. Social Customer Service

D. Einstein Bo

Correct Answer: D

Einstein Bot is a case deflection solution that can provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp. Einstein Bot is an automated chat agent that can handle simple and repetitive customer requests, such as password resets and order inquiries, without involving a human agent. Einstein Bot can be integrated with various messaging platforms, such as web chat, SMS, Facebook Messenger, and WhatsApp. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.bot_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.bot_channels.htm&type=5

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