ADX261 Exam Dumps | Cloud Kicks uses the Service Console and work items to route cases to available agents. Service agents

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Question 12/110

Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?

A. Global Shared Macro

B. Omni-Channel Utility widget

C. Actions & Recommendations component

D. Personalised navigation menu

Correct Answer: B

The Omni-Channel Utility widget is a component that can be added to the Service Console to allow agents to see their work status, accept incoming work items, and view their work queue. The widget also displays notifications and alerts for agents when they receive new work or when their status changes. Verified Reference: : Omni-Channel Utility Widget

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