ADX261 Exam Dumps | Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents

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Question 63/110

Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents have a set of common responses. Managers would like to consilidate the responses as Quick Text, translate them to multiple languages and share them to the correct groups of service agents.
What should a consultant recommend to meet the requirements?

A. Use translation Workbech to localize each Quick Text.

B. Set the Organization-Wide default to Public Ready Only.

C. Share the Folder with Quick text for each language.

D. Share each Quick Text individually to Public Groups.

Correct Answer: C

Sharing the Folder with Quick Text for each language is the recommended solution to meet the requirements, because it allows CK to consolidate, translate, and share the common responses as Quick Text. Quick Text is a feature that enables service agents to insert predefined messages, such as greetings, answers, or closing statements, into emails, chats, tasks, events, and more. Quick Text can be organized into folders and shared with different groups of users based on their language or role. Quick Text can also be translated into multiple languages using Translation Workbench or a third-party service. Verified Reference: : Quick Text Overview : : Share Quick Text Using a Folder in Lightning Experience : : Translate Quick Text

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