ADX261 Exam Dumps | Universal Containers wants to add functionality to its Service Cloud implementation so customers are

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Question 34

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Question 34/110

Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?

A. Slack Connect

B. Email-to-Case

C. Web-to-Case

Correct Answer: C

To enable customers to add digital files to case records, Web-to-Case is a suitable functionality. This feature allows customers to submit cases through a form on the company's website and attach files relevant to their cases. Salesforce then automatically creates a case record with the attached files, streamlining the process for both customers and service agents and ensuring that all pertinent information is readily available for case resolution.

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