Valid ADX261 Dumps shared by ExamDiscuss.com for Helping Passing ADX261 Exam! ExamDiscuss.com now offer the newest ADX261 exam dumps, the ExamDiscuss.com ADX261 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com ADX261 dumps with Test Engine here:
Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success. In which order would a consultant work through a high-level discussion and planning session with CK?
Correct Answer: A
In a high-level discussion and planning session with Cloud Kicks (CK), the consultant should first gather the organizational vision to understand CK's long-term goals and how the service function aligns with these goals. Next, mapping processes is crucial to identify current workflows, pinpoint inefficiencies, and determine areas for improvement. Planning metrics follows, which involves defining key performance indicators (KPIs) to measure success and track progress towards achieving the organizational vision. Finally, planning for user feedback is essential to establish mechanisms for collecting and incorporating feedback from both agents and customers. This feedback will inform continuous improvement and ensure the service function evolves in line with changing needs and expectations.