ADX261 Exam Dumps | Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed

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Question 2/110

Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed by a separate cloud-based enterprise resource planning (ERP) system. Agents currently jump between applications to search for these details and have asked if this process can be improved.
Which approach should the consultant recommend to streamline the process?

A. Create a dynamic action that launches the ERP system with a deep link to the order locator.

B. Use Salesforce Connect and External Objects to represent this information in Salesforce.

C. Create a batch integration process that runs hourly to pull all order updates into Salesforce.

Correct Answer: B

Salesforce Connect with External Objects is the optimal solution for integrating Cloud Kicks' Salesforce environment with the ERP system. This approach allows real-time access to order information directly within Salesforce, without storing the data in Salesforce, thereby streamlining the process for service agents and improving their efficiency in handling customer requests for order updates.

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