ADX261 Exam Dumps | Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK

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Question 35/110

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?

A. Messaging for Web

B. AppExchange package

C. Einstein Bots

Correct Answer: A

To enhance CK's support experience with asynchronous conversations, cross-device functionality, and Estimated Wait Time transparency, Messaging for Web is the suitable recommendation. This Salesforce solution integrates seamlessly with the existing web infrastructure, enabling customers to initiate and continue conversations at their convenience across different devices, while also providing visibility into wait times, thus elevating the overall support experience.

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