ADX261 Exam Dumps | Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes

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Question 101/110

Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders. CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

A. Set up separate Entitlement Process for Case and Work Order

B. Assign the WorV Order to the same Case as the Entitlement Process.

C. Create or Apex Trigger to assign the Entitlement Process to Work Order.

D. Work Orders created from a Case automaticallv inherit the Entitlement Process

Correct Answer: D

This is the recommended configuration to meet the requirements, because it simplifies the setup and ensures consistency between Case and Work Order entitlements. When a Work Order is created from a Case that has an Entitlement Process, the Work Order automatically inherits the same Entitlement Process as the Case. This means that CK does not need to create separate Entitlement Processes for Case and Work Order, or use triggers or workflows to assign them. Verified Reference: : Work Orders and Entitlement Processes

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