ADX261 Exam Dumps | A consultant has been hired to integrate a client's phone system with the Salesforce Service Console.

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Question 87/110

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

A. CTI Adapter configuration

B. Lightning Console enablement

C. Call Center Definition File creation

D. Service Console case creation configuration

Correct Answer: A,C

A CTI adapter is a software component that connects Salesforce to a phone system and enables features such as click-to-dial, screen pop, call logging, and call transfer. A call center definition file is an XML file that defines the settings and behaviors of the CTI adapter for Salesforce users. Both of these are key considerations for integrating a phone system with the Salesforce Service Console. Verified Reference: Salesforce Help: CTI Adapters and Salesforce Help: Call Center Definition Files

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