ADX261 Exam Dumps | After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type

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Question 36/110

After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

A. Grant Authors acess to FAQ artcle type

B. Set Article Or Wide to Public Read Write

C. Add Authors to the FAQ data category

D. Grant authors access to the FAQ records type

Correct Answer: D

Granting authors access to the FAQ record type is the recommended solution to correct the problem of authors being unable to create FAQ article types after migration from Knowledge to Lightning Knowledge. A record type is a way of defining different business processes, page layouts, and picklist values for different types of records within an object. A record type can be used to control which users can create, view, edit, or delete records of that type. When migrating from Knowledge to Lightning Knowledge, each Classic article type becomes a Lightning record type. Therefore, granting authors access to the FAQ record type can enable them to create FAQ articles in Lightning Knowledge. Verified Reference: [Service Cloud Consultant Certification Guide & Tips], Record Types Overview

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