ADX261 Exam Dumps | The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution

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Question 24/110

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.
Which feature should the consultant recommend?

A. Einstein Reply Recommendations

B. Einstein Bots

C. Einstein Article Recommendations

Correct Answer: C

To address the increase in Case Resolution times, Einstein Article Recommendations can be highly effective. This feature uses machine learning to suggest relevant knowledge articles to agents, based on the context of the customer cases they are working on. By providing agents with quick access to pertinent information, Einstein Article Recommendations can significantly reduce the time spent searching for solutions, thereby improving case resolution times and enhancing overall service efficiency.

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